Dutch Customer Support – E-Commerce in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Specialist for our fast-paced e-commerce team. You will be the main contact for online shoppers, helping them with products, orders, payments, deliveries, returns, and account requests to ensure a smooth purchasing journey.

You will provide friendly, professional support across channels, document interactions, escalate sensitive cases when needed, and collaborate with logistics, payments, and order management teams to resolve issues promptly

Qualificações

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Provide friendly, professional support via phone, email, live chat, and other channels.
• Assist customers with product inquiries, orders, payments, deliveries, returns, and account requests.
• Accurately document customer interactions, requests, actions, and resolutions.
• Escalate complex or sensitive cases to the appropriate teams.
• Collaborate with logistics, payments, and order management teams to resolve issues.

Conhecimentos

Dutch (C1/C2)

English (B2)

Customer service

Problem solving

Descrição da oferta de emprego

Build Your Career as a Customer Specialist – E-Commerce Project!

Join a dynamic, customer-focused team where excellent service, problem-solving, and customer satisfaction are at the heart of every interaction. If you're proactive, detail-oriented, and enjoy helping customers find solutions, this is a great opportunity to develop your customer service skills in the fast-paced world of e-commerce.

Role Overview:

As a Customer Specialist, you will be the main point of contact for online shoppers, assisting them throughout their purchasing journey. You will handle questions about products, orders, payments, deliveries, returns, and account-related requests, ensuring customers receive fast, accurate, and professional support.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other available channels.
• Assist customers with product inquiries, online orders, order modifications, cancellations, and account-related requests.
• Provide accurate information about products, prices, promotions, payment methods, delivery options, and return policies.
• Support customers with order tracking, delivery issues, returns, refunds, and exchanges.
• Identify customer needs and provide clear, practical, and effective solutions.
• Handle customer concerns professionally while maintaining high standards of customer satisfaction.
• Accurately document customer interactions, requests, actions, and resolutions in internal systems.
• Escalate complex, urgent, or sensitive cases to the appropriate teams according to company procedures.
• Collaborate with internal departments, including logistics, payments, and order management teams, to ensure timely issue resolution.
• Meet established KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Stay up to date with products, platform features, promotions, policies, and e-commerce procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent inDutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment