Customer Success & Engagement Lead

Dashlane; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

A Dashlane procura um(a) Customer Success Leader em Lisboa para conduzir a experiência do cliente e a excelência operacional. Será responsável por coordenar o feedback de clientes e facilitar melhorias que impulsionem a satisfação dos retalhistas e o desempenho da plataforma.

O candidato ideal liderará equipas multifuncionais, orientando iniciativas para otimizar processos, reduzir atritos e elevar a qualidade do serviço oferecido pela Dashlane aos seus clientes.

Responsabilidades

• Liderar a equipa de Customer Success, focando na experiência do cliente e na excelência operacional.
• Coordenar feedback de clientes para melhorias de produto/processos e resolver problemas para aumentar a satisfação dos retalhistas e o desempenho da plataforma.

Descrição da oferta de emprego

Descrição do cargo

Customer Success Leader focused on driving customer experience and operational excellence, coordinating feedback for improvements, and problem-solving to boost retailer satisfaction and platform performance.

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