CCaaS Implementation Lead — Sprinklr, Fully Remote

HumanIT Digital Consulting; Lisboa; Teletrabalho; EUR 45 000 - 56 000; Tempo integral

Resumo da oferta

Sunrise is seeking a Sprinklr CCaaS Implementation Consultant to own the end-to-end Sprinklr platform across multiple brands, while working fully remotely from Portugal. You will configure modules, shape roadmaps, and collaborate with IT, business units, and external partners to deliver complex, multi-brand initiatives in a fast-moving telecom context.

Fluency in English is required; German or Swiss languages are a strong advantage.

Qualificações

• 2–5 years of CCaaS or contact centre experience.
• Hands-on Sprinklr or comparable CCaaS (Genesys, NICE CXone) experience.
• Configuring CCaaS modules: routing, automation rules, bots, queues, workspaces, permissions.
• IT project management and UAT experience.
• Experience with external platform vendors and cross-functional projects.
• Fluent English; Portugal-based, fully remote.

Responsabilidades

• Own end-to-end Sprinklr platform across multiple brands.
• Configure modules and manage roadmap evolution.
• Coordinate with IT, business units, and external Sprinklr partners.
• Deliver performance reporting and stakeholder updates.
• Lead cross-functional delivery in a fast-moving Telco context.

Conhecimentos

CCaaS platforms

Sprinklr

Stakeholder management

UAT testing

Project management

Analytics

Formação académica

Degree in Business or CS

Ferramentas

Sprinklr

Descrição da oferta de emprego

Sunrise is seeking a Sprinklr CCaaS Implementation Consultant to own the end-to-end Sprinklr platform across multiple brands, while working fully remotely from Portugal. You will configure modules, shape roadmaps, and collaborate with IT, business units, and external partners to deliver complex, multi-brand initiatives in a fast-moving telecom context.

Fluency in English is required; German or Swiss languages are a strong advantage.