Senior Business Analyst, AI Studio (X3)

Amgen SA; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

AMGEN Capability Center Portugal in Lisbon seeks a Business Architect for AI Studio to lead discovery, define value, and prepare opportunities for technical review. You will partner with stakeholders, product teams, solution partners, and delivery architects to shape AI-driven opportunities and ensure measurable business outcomes.

The role emphasizes pre-delivery, value-driven analysis, and structured documentation to support prioritization and seamless handoff into design and delivery.

Qualificações

• Master’s degree in Information Systems, Computer Science, Business Administration, Engineering, Life Sciences, or a related field, and at least 4 years of relevant experience.
• Bachelor’s degree/Licenciatura in a related field and at least 6 years of relevant experience.
• Post-secondary diploma or equivalent qualification and at least 10 years of relevant experience.
• Relevant professional experience in business analysis, business architecture, product analysis, process improvement, or digital transformation.

Responsabilidades

• Lead business discovery for AI, automation, process, workflow, and digital opportunities across AI Studio.
• Translate ambiguous requests into structured opportunity statements covering the business problem, stakeholder impact, current-state pain points, desired future state, value drivers, risks, dependencies, assumptions, and success measures.
• Support intake triage by assessing whether requests are complete, strategically aligned, and ready for discovery.
• Capture the voice of the customer and translate stakeholder input into opportunity briefs, process maps, value summaries, business case inputs, decision narratives, and discovery documentation.
• Define current-state and future-state processes using fit-for-purpose methods such as process flows, SIPOC diagrams, value stream maps, journey maps, capability maps, and decision flows.
• Identify process inefficiencies, gaps, handoffs, dependencies, business rules, risks, and opportunities for AI, automation, or process improvement.
• Partner with stakeholders to define value drivers, including productivity, cost avoidance, quality and compliance, customer and employee experience, speed-to-patient, revenue growth, sustainability, and transformation enablement.
• Support business case development by documenting value assumptions, adoption expectations, measurable outcomes, and the connection between business activities and value.
• Distinguish among product-level, release-level, new, and sustained value to support portfolio planning and value tracking.
• Collect and validate business-side prioritization inputs, including strategic value, product value, release value, value confidence, reputational risk, dependencies, severity, urgency, and resource commitments.
• Prepare opportunities for technical review by documenting business context, scope, outcomes, data and content sources, access and security needs, dependencies, subject matter experts, use cases, and business contacts.
• Partner with delivery architects to address gaps before feasibility assessment and ensure a clean handoff into technical design and delivery planning.
• Create leadership-ready summaries of the business problem, value, recommendation, scope, risks, trade-offs, and next steps.
• Support prioritization discussions by explaining how value, urgency, risk, strategic alignment, and effort influence portfolio decisions.
• Use approved AI technologies, including ChatGPT, to accelerate discovery, synthesize stakeholder input, improve documentation, structure business cases, and create reusable process artifacts.
• Collaborate across global, virtual, and cross‑functional teams to align business, product, architecture, and delivery stakeholders around clear outcomes.
• Drive continuous improvement across intake, discovery, business architecture, value definition, and pre-delivery readiness practices.

Conhecimentos

Business architecture

Business analysis

Process analysis

Stakeholder management

English proficiency

Formação académica

Master’s degree in Information Systems, Computer Science, Business Administration, Engineering, Life Sciences, or a related field

Bachelor’s degree/Licenciatura in a related field

Post-secondary diploma or equivalent qualification

Descrição da oferta de emprego

Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.

Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.

What we do at AMGEN matters in people’s lives.

Business Architect, AI Studio

This Job offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) - organization. We are the Applied AI team (AI Studio). AI Studio is Amgen’s enterprise engine for turning high-value business challenges into scalable AI products. We partner with key business partners across the company to identify the right opportunities, shape them into actionable use cases, and design, build, and launch AI products responsibly. Our work spans the full lifecycle—from early discovery and rapid prototyping to production deployment, reuse across the enterprise, and measurable business impact.

LIVE

WHAT YOU WILL DO

The Business Architect, AI Studio position offers a unique opportunity to join a collaborative, innovative team within the AI & Data Science organization. This role will support next-generation AI, automation, process intelligence, digital workflow, and productivity capabilities across the AI Studio portfolio.

This pre-delivery business architecture role focuses on shaping business demand before technical design and delivery. The role partners with business stakeholders, product teams, solution partners, and delivery architects to clarify opportunities, define business value, document business processes, and prepare high-quality demand for prioritization and technical review.

The Business Architect is responsible for leading discovery activities, capturing business context, defining value drivers, supporting business cases, documenting current-state and future-state processes, and ensuring opportunities are ready to progress through intake, discovery, technical review, prioritization, and delivery planning. This role helps ensure that AI and automation investments are connected to measurable business outcomes and that delivery teams receive clear, complete, and value-aligned opportunities.

The Business Architect will play a critical role in strengthening portfolio quality, improving prioritization decisions, and supporting value-driven delivery. The role provides structured, evidence-based inputs related to strategic alignment, business value, risk, urgency, dependencies, expected outcomes, and delivery readiness.

ROLES AND RESPONSIBILITIES

• Lead business discovery for AI, automation, process, workflow, and digital opportunities across AI Studio.

• Partner with business stakeholders, submitters, product managers, solution partners, delivery architects, and delivery leads to clarify needs, scope, expected outcomes, and readiness for technical review.

• Translate ambiguous requests into structured opportunity statements covering the business problem, stakeholder impact, current-state pain points, desired future state, value drivers, risks, dependencies, assumptions, and success measures.

• Support intake triage by assessing whether requests are complete, strategically aligned, and ready for discovery.

• Capture the voice of the customer and translate stakeholder input into opportunity briefs, process maps, value summaries, business case inputs, decision narratives, and discovery documentation.

• Define current-state and future-state processes using fit-for-purpose methods such as process flows, SIPOC diagrams, value stream maps, journey maps, capability maps, and decision flows.

• Identify process inefficiencies, gaps, handoffs, dependencies, business rules, risks, and opportunities for AI, automation, or process improvement.

• Partner with stakeholders to define value drivers, including productivity, cost avoidance, quality and compliance, customer and employee experience, speed-to-patient, revenue growth, sustainability, and transformation enablement.

• Support business case development by documenting value assumptions, adoption expectations, measurable outcomes, and the connection between business activities and value.

• Distinguish among product-level, release-level, new, and sustained value to support portfolio planning and value tracking.

• Collect and validate business-side prioritization inputs, including strategic value, product value, release value, value confidence, reputational risk, dependencies, severity, urgency, and resource commitments.

• Prepare opportunities for technical review by documenting business context, scope, outcomes, data and content sources, access and security needs, dependencies, subject matter experts, use cases, and business contacts.

• Partner with delivery architects to address gaps before feasibility assessment and ensure a clean handoff into technical design and delivery planning.

• Create leadership-ready summaries of the business problem, value, recommendation, scope, risks, trade-offs, and next steps.

• Support prioritization discussions by explaining how value, urgency, risk, strategic alignment, and effort influence portfolio decisions.

• Use approved AI technologies, including ChatGPT, to accelerate discovery, synthesize stakeholder input, improve documentation, structure business cases, and create reusable process artifacts.

• Collaborate across global, virtual, and cross‑functional teams to align business, product, architecture, and delivery stakeholders around clear outcomes.

• Drive continuous improvement across intake, discovery, business architecture, value definition, and pre-delivery readiness practices.

WIN

WHAT WE EXPECT OF YOU

BASIC QUALIFICATIONS AND EXPERIENCE

Master’s degree in Information Systems, Computer Science, Business Administration, Engineering, Life Sciences, or a related field, and at least 4 years of relevant experience
OR
Bachelor’s degree/Licenciatura in a related field and at least 6 years of relevant experience
OR
Post‑secondary diploma or equivalent qualification and at least 10 years of relevant experience

In addition, the successful candidate will have:

• Relevant professional experience in business analysis, business architecture, product analysis, process improvement, or digital transformation.

• Demonstrated ability to lead business discovery and translate complex or ambiguous business needs into structured requirements, process models, opportunity statements, value cases, and decision‑ready recommendations.

• Strong analytical, data‑driven problem‑solving, and decision‑making skills.

• Excellent interpersonal, facilitation, communication, influencing, and stakeholder management skills.

• Ability to collaborate effectively across global, virtual, and cross‑functional teams.

• Ability to work independently, manage multiple priorities, meet deadlines, and take accountability for the quality and completeness of deliverables.

• Professional proficiency in written and spoken English.

FUNCTIONAL SKILLS

Must-Have Skills

• Strong business architecture, business analysis, process analysis, and problem‑framing capabilities.

• Demonstrated experience leading discovery activities and translating ambiguous business needs into structured, decision‑ready opportunities.

• Strong understanding of demand intake, opportunity assessment, discovery, prioritization, technical review preparation,