Bilingual IT Operations Analyst - French Speaking

Willis Towers Watson; Lisboa; Híbrido; EUR 35 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Performance-related remuneration

Career development opportunities

Work-life balance

Resumo da oferta

Willis Towers Watson seeks an IT Operation Analyst in Lisbon to ensure the smooth running of company applications. The role involves managing incident tickets, handling requests, maintaining documentation, and producing reports while working collaboratively.

Ideal candidates should have operational experience in IT, proficiency in both French and English, and expertise in tools like ServiceNow and SQL. Flexible working hours and a competitive compensation package are offered.

Qualificações

• Solid operational experience within IT environment.
• Experience in IT Operations or a similar technical environment.
• Proven experience handling incidents and service requests.

Responsabilidades

• Process and manage incident tickets within defined SLAs.
• Handle catalogue requests for file and directory operations.
• Produce daily reports outlining the status of deliveries.

Conhecimentos

Incident management

Analytical skills

Communication in French and English

Technical documentation

Customer interaction

Ferramentas

ServiceNow

SQL

Linux/Unix

Oracle databases

Descrição da oferta de emprego

Willis Towers Watson seeks an IT Operation Analyst in Lisbon to ensure the smooth running of company applications. The role involves managing incident tickets, handling requests, maintaining documentation, and producing reports while working collaboratively.

Ideal candidates should have operational experience in IT, proficiency in both French and English, and expertise in tools like ServiceNow and SQL. Flexible working hours and a competitive compensation package are offered.