Application Support (French Speaker)

Consort Group; Porto; Híbrido; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

TR card

Pension plan

Resumo da oferta

Consort Group in Porto seeks an Application Support specialist (French speaker) to manage customer requests and ensure service excellence within the application support ecosystem. You will handle calls, emails, and other channels, uphold quality, security, and confidentiality, and contribute to process improvements.

You will work in a hybrid environment, collaborating with a dynamic international team to deliver exceptional customer experiences and fast problem resolution.

Qualificações

• Experience in demanding IT customer service or application support environments.
• Ability to help customers, solve complex situations and drive continuous improvements.
• Interest in growing within an international, dynamic setting.

Responsabilidades

• Process and manage incoming requests via phone, email and other channels.
• Ensure compliance with quality standards, security and confidentiality.
• Contribute to continuous improvement initiatives and share best practices.
• Identify opportunities for process and organizational improvements.
• Update and optimize procedures and operational documentation.
• Report malfunctions, anomalies and incidents in a timely manner.
• Deliver high-quality customer interactions and ensure satisfaction.
• Handle complaints and resolving questions using structured methodologies.
• Maintain data confidentiality and accurate communications.
• Prioritize and resolve cases using management tools; alert stakeholders as needed.

Conhecimentos

Customer complaints handling

Call handling & case management

Management & decision tools

Office tools & computer literacy

Structured, quality-driven work

Descrição da oferta de emprego

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Customer Care

This is your mission

Are you passionate about delivering outstanding customer experiences and solving problems with impact? Then this position is for you.

As an Application Support French Speaker , you will be responsible for managing customer requests and ensuring service excellence within our application support ecosystem.

Build Side

• Process and manage incoming requests (phone calls, emails, and other channels) from internal and external customers and partners
• Ensure compliance with quality standards, operational controls, security, and confidentiality procedures
• Contribute to continuous improvement initiatives within the support team
• Participate in sharing knowledge and promoting best practices across the team
• Proactively identify opportunities for process and organizational improvements
• Support the update and optimization of procedures and operational documentation
• Report malfunctions, anomalies, and incidents in a structured and timely manner

Run Side

• Guarantee high-quality customer interactions and continuously enhance customer satisfaction
• Manage complaints, questions, and problem resolution using structured methodologies
• Ensure adherence to professional secrecy and strict data confidentiality
• Monitor and follow up on incidents to ensure timely resolution
• Use management and decision-making tools to prioritize and resolve cases effectively
• Alert relevant stakeholders in case of recurring dissatisfaction or systemic issues
• Maintain accuracy and rigor in all customer communications and system updates

This is your background

You have experience in demanding IT customer service or application support environments. You enjoy helping customers, solving complex situations, and continuously improving processes. You are looking for an environment where your ideas matter and where collaboration and service excellence go hand in hand.

This is your career path.

You are motivated to grow within customer support and application services, gaining exposure to operational excellence, quality standards, and cross-functional collaboration. You aim to develop both your technical and interpersonal skills in an international and dynamic environment.

This Is Your Expertise

• Customer complaints and request management techniques
• Call handling and case management methodologies
• Use of management and decision-making tools
• Good command of computer tools and office applications
• Working in structured, quality-driven environments

This is how you work as part of a team:

• Strong collaboration and teamwork mindset
• Adaptable and results-oriented
• Rigorous, resilient, and customer-focused
• Proactive in identifying improvements and sharing knowledge
• Excellent communication and interpersonal skills

Language Skills

French - C2

This is our commitment

• Attentive and human onboarding
• A truly hands-on management style
• Continuous training opportunities
• Concrete commitments: inclusion, equality, solidarity
• A comprehensive HR package: health insurance, TR card, CSE, pension plan
• A culture of feedback and meaningful projects

The Recruitment Process

• An initial phone call with our recruitment team
• An HR interview and a job interview with a business engineer
• A test or technical interview with one of our experts
• A final meeting with your future manager or project manager
• And if we're a good fit, we'll get started together

Good to know

• Location: Porto
• Contract: Permanent contract
• Remote work: Hybrid
• Job category: Customer Service / Application Support / Technical Support

What you will do here, you won't do anywhere else.

This moment is yours.