AI Platform Customer Success Specialist

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid professional training

Work-life balance

Career growth

Resumo da oferta

Cross Border Talents in Lisbon is seeking a customer support specialist to guide users of a leading American AI brand. You will act as a trusted advisor, helping both consumers and business clients maximize AI tools and products.

Join us to resolve inquiries across chat, email, and phone, train users, and ensure a world-class experience. Fluency in English, strong problem-solving, and a customer-first mindset are essential, with day shifts from 07:00 to 22:00.

Qualificações

• Excellent written and spoken English.
• Genuine passion for AI and emerging tech.
• Strong analytical thinking, troubleshooting ability, and attention to detail.
• Excellent communication and a customer-first approach.
• Willingness to work 8-hour day shifts between 07:00 and 22:00.

Responsabilidades

• Guide, support, and train users on navigating and maximizing AI platforms.
• Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Communicate across chat, email, and phone to deliver a world-class customer experience.
• Meet and exceed service benchmarks while keeping up with rapid AI product updates.

Conhecimentos

English

Tech enthusiasm

Problem-solving

Customer focus

Flexibility

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a customer support specialist to guide users of a leading American AI brand. You will act as a trusted advisor, helping both consumers and business clients maximize AI tools and products.

Join us to resolve inquiries across chat, email, and phone, train users, and ensure a world-class experience. Fluency in English, strong problem-solving, and a customer-first mindset are essential, with day shifts from 07:00 to 22:00.