Workplace Specialist

BEC Financial Technologies; Warszawa; On-site; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Flexible hours

Mental health support

Free lunch

Professional development

Referral bonus PLN 10000

Benefit platform credits 600 PLN/month

Social clubs and events

Job summary

BEC Financial Technologies in Warsaw is seeking an Internal IT specialist to provide walk-in and remote support, manage equipment, and ensure smooth onboarding and offboarding of staff. You will work closely with Workplace and Facilities teams to deliver a seamless employee IT experience.

You will troubleshoot HW/SW issues, document solutions, and communicate clearly with end users and stakeholders. A proactive approach to asset management, incident tracking, and process improvements is

Qualifications

• Able to troubleshoot HW/SW issues and maintain various operating systems.
• Diagnose and resolve problems quickly and effectively.
• Provide clear documentation and end-user guidance.
• Strong communication and stakeholder management.

Responsibilities

• Walk-in support, incidents and requests: Record and resolve incidents and requests including handing out IT equipment.
• Responsible for stock management of IT equipment, installing PCs, storage media and other IT equipment.
• Workplace and Meeting room equipment: 2nd level troubleshooting, investigate recurring issues and propose improvements; roll-out OS updates, BIOS, firmware; monitor and keep equipment up-to-date.
• Asset Management, Re-use and Disposal service: Maintain inventory of IT assets, fixed asset register, regulatory compliance and lifecycle management.
• On and offboarding: Ensure equipment and prerequisites are ready for new hires or consultants; manage vendor communications and returns.
• Enhance Service Delivery: Implement robust systems for tracking and managing support requests and incidents.
• Optimize IT Equipment Management: Ensure consistent experience, high quality and performance of IT equipment.
• Foster Collaboration and Communication: Promote open communication and teamwork across IT and other departments.

Skills

Technical Proficiency

Problem-Solving Abilities

Communication and Collaboration

Risk and impediment management

Tools

Jira

ServiceNow

Intune

MS Office

Job description

This position is based at our friendly office in Warsaw and you will join our Internal IT. The Internal IT team of six workplace specialists operates across Denmark and Poland providing onsite support to BECs employees and consultants across all office locations. The teams collaborates closely with our colleagues in both Workplace and Facilities management to ensure that our employees at all levels have a seamless experience.

Primary tasks and responsibilities include:

• Walk-in support, incidents and requests:
  • Record and resolve incidents and requests including handing out IT equipment
  • Responsible for stock management of IT equipment, installing PCs, storage media and other types of IT equipment
• Workplace and Meeting room equipment:
  • Perform 2nd level troubleshooting and support. Investigate recurring issues and propose improvement suggestions. Roll-out major (OS) updates, BIOS, firmware etc. Monitor PCs, IT workplace equipment and AV-systems proactively. Keep BECs IT workplace and meeting room equipment up-to-date.
• Asset Management, Re-use and Disposal service:
  • Maintain inventory of IT assets, Maintain Fixed Asset register, maintain regulatory compliance by ensure proper lifecycle management.
• On and offboarding:
  • Ensuring that all IT equipment and prerequisites are ready when new employees or consultants joins BEC. Vendor communication (TDC, Atea etc.) Ensure that IT equipment is returned when employees or consultants are leaving BEC.
• Enhance Service Delivery
  • Achieve efficient and high-quality IT support by implementing robust systems for tracking and managing support requests and incidents
• Optimize IT Equipment Management
  • Ensure consistent experience, high quality, and optimal performance of all IT equipment
• Foster Collaboration and Communication
  • Promote a culture of open communication and teamwork within the Internal IT team and across departments to enhance collaboration

To succeed you will have:

• Technical Proficiency:
  • Troubleshoot and resolve HW/SW issues efficiently. Support and maintain various operating systems. Stay relevant and competent by being curious and ensuring to be updated on new challenges and technologies.
• Problem-Solving Abilities:
  • Diagnose and fix problems quickly. Analyze situations and develop solutions.
• Communication and Collaboration:
  • Provide excellent support and advisory services. Collaborate with colleagues to enhance service quality. Create clear documentation for processes and solutions. Provide information clearly and effectively to both end-users and stakeholders at all levels. The role is internal customer facing, good interpersonal skills is a must.
• Risk and impediment management:
  • Identify, assess, and manage risks and impediments related to IT workplace and meeting room infrastructure.

It’s nice-to-have:

• Tools:
  • Knowledge of relevant tools (Jira, ServiceNow, Intune, MS Office etc)
• Experience:
  • Prior experience working in a regulated industry is an advantage.

Be your best self with BEC’s Benefits!

• Flexible working hours
• Mental health support
• Free lunch at the office
• Professional development
• Referral bonus up to 10,000 PLN
• 600 PLN on a benefit platform a month
• Passion clubs and social events (Tennis, salsa dancing, board games and more!)

BEC is in the process of being acquired by our largest customer and co-owner, Nykredit, which is Denmark's largest mortgage provider and third-largest bank. We will become part of a new and larger organization called Nykredit Financial Technologies. In the transition phase, we are recruiting for roles that we expect to be highly needed in our future organization.