Workday HCM Practice Lead

Skillcentrix; Poland; Remote; PLN 120,000 - 150,000; Full time

Job summary

A leading technology consulting firm in Poland is seeking a Workday HCM Practice Lead. This role involves overseeing HCM implementations and optimizing customer success through strategic engagement and team leadership. Ideal candidates should have over 5 years of Workday experience, strong business development skills, and active Workday certifications. Join us to contribute to innovative talent solutions in a dynamic environment and ensure exceptional service delivery.

Qualifications

• 5+ years of experience in Workday Consulting specializing in Workday HCM.
• 2+ years in a leadership role.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Develop and execute a customer engagement strategy.
• Cultivate C-level relationships with key customers.
• Oversee delivery of exceptional customer service.

Skills

Workday HCM

Talent Lifecycle

Leadership

Customer Relationship Management

Business Development

Education

Active Workday HCM Certification

Certifications in Talent, Recruitment, Learning, Advanced Compensation

Tools

HRIS platforms

Microsoft applications

Job description

Are you interested in joining a first-of-its-kind Workday partner exclusively focused on Workday Skills and the Talent Lifecycle? Do you enjoy empowering organizations to help their people develop and grow? Are you passionate about the future of work, talent intelligence technology, and the Skills paradigm shift? If so, come join the Skill Squad!

The Workday HCM Practice Lead is a strategic, hands‑on team leader responsible for the oversight of Workday HCM Phase X Implementations and Optimizations for Customers. You will manage a team of consultants, ensuring delivery of world‑class customer experience, advising customers on transitioning to skill‑based organizations, implementing and optimizing all aspects of the Talent Lifecycle, and maximizing Workday HCM through industry standards and leading practices. You will also play a key role in ensuring customers get the most out of their Workday investment and Skillcentrix services, conduct workshops to gather and document business requirements, and work closely with business and delivery teams to drive scope, definition, and high‑quality delivery of solutions.

The Workday HCM Practice Lead will further develop our offerings and be a thought leader in the industry, partnering with sales to generate revenue through thoughtful solutions.

Responsibilities

• Develop and execute a comprehensive customer engagement strategy that fosters long‑term partnerships and drives customer retention and expansion.
• Cultivate and maintain C‑level relationships with key customers, understanding their strategic objectives and anticipating their needs.
• Develop strategic roadmaps with customers to transform to skill‑based organizations, implement and maximize all aspects of the Talent Lifecycle, and maximize HCM.
• Oversee delivery of exceptional customer service, ensuring customer satisfaction throughout the engagement lifecycle.
• Proactively identify opportunities to expand existing customer relationships and generate new business opportunities.
• Monitor customer feedback and implement strategies to continuously improve service delivery and customer satisfaction.
• Represent the company industry events and conferences, building and strengthening relationships with potential and existing customers.
• Lead and mentor a team of consultants, fostering a culture of high performance, collaboration, and continuous improvement.
• Establish and maintain best practices for project delivery, ensuring adherence to Workday methodologies and continuously improving internal and external experiences through tools, processes, and AI.
• Oversee planning, execution, and monitoring of all Implementation and Optimization engagements, ensuring on‑time, high quality, and within‑budget delivery.
• Proactively identify and mitigate project risks, escalating issues to senior management as needed.
• Manage internal cross‑functional teams to ensure seamless project execution and resource allocation.
• Develop and monitor key performance indicators (KPIs) to track project success and team performance.
• Champion the use of project management tools and technologies to enhance efficiency and collaboration.
• Display ability to grow and expand the practice team while maintaining high quality delivery.
• Manage operations to balance utilization, practice development, hiring, training, and cost management.

Business Development & Growth

• Collaborate with the sales team to develop winning proposals, scope, estimate, and create SOWs.
• Contribute to the development of pricing strategies that maximize profitability while remaining competitive.
• Identify and pursue new business opportunities within existing customer accounts and target new customers.
• Develop offerings and strategies to build on our reputation as thought leaders and increase market share.
• Monitor market trends and competitor activities to identify opportunities for innovation and growth.
• Build, mentor, and develop a high‑performing team of delivery professionals.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Foster a culture of continuous learning and professional development within the team.
• Identify and address any skill gaps within the team, providing mentoring, training, and development opportunities.
• Ensure effective communication and collaboration within the team and across departments.

Qualifications

• 5+ years of experience in Workday Consulting specializing in Workday HCM, Talent Lifecycle, and Skills; at least 2+ years in a leadership role.
• Proven expertise in developing innovative and effective ways to deliver on customer needs, with a track record of building and maintaining strong customer relationships.
• Proven operational track record to promote a healthy business.
• Active Workday HCM Certification required; certifications in Talent, Recruitment, Learning, Advanced Compensation highly desired.
• Deep understanding of Workday methodology and best practices.
• Extensive experience in business development and revenue generation.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem‑solving and decision‑making abilities.
• Experience with HRIS platforms and Microsoft applications.

We are an Equal Opportunity Employer and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable laws. We are committed to creating an inclusive and supportive workplace for everyone.

Applicants for employment must reside in the United States and must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.