Workday Financials Consultant (R2R) – Client-Focused Support

Kainos; Województwo pomorskie; On-site; PLN 180,000 - 260,000; Full time

Job summary

Kainos in Poland is seeking an experienced Workday Financials Consultant (R2R) to support our global customers post-deployment, configuring, troubleshooting, and optimizing Workday solutions.

This client-facing, hands-on role requires strong problem-solving, collaboration, and the ability to mentor junior team members while driving continuous improvement.

You will work with the Functional Manager, manage tickets to meet SLAs, and help deliver high-value outcomes for complex Workday projects.

Qualifications

• Deep understanding of Workday Record to Report (Financial Accounting/Budgets/Business Assets) is required.
• Excellent customer focus with ability to assess needs, build relationships and manage expectations.
• Excellent communication skills with customers and colleagues, delivering with impact and credibility.
• Strong commercial awareness and understanding of project and business dynamics.
• Ability to work to tight deadlines and make sound decisions under pressure.
• Willingness to travel to customer sites regionally if required.

Responsibilities

• Efficiently manage and prioritise incoming Workday tickets to ensure timely resolution and high client satisfaction.
• Perform accurate triage of support cases, assessing case type, impact, urgency, and priority.
• Ensure compliance with SLAs, particularly around response and fix times.
• Collaborate with the Functional Manager to review ticket volumes and drive process improvements.
• Mentor junior consultants and promote knowledge sharing within the team.
• Identify opportunities to improve internal tools, templates, and support delivery processes.

Skills

Workday R2R

Customer focus

Communication

Commercial awareness

Time management

Travel willingness

Workday delivery

Job description

Kainos in Poland is seeking an experienced Workday Financials Consultant (R2R) to support our global customers post-deployment, configuring, troubleshooting, and optimizing Workday solutions.

This client-facing, hands-on role requires strong problem-solving, collaboration, and the ability to mentor junior team members while driving continuous improvement.

You will work with the Functional Manager, manage tickets to meet SLAs, and help deliver high-value outcomes for complex Workday projects.