VMS Tech Operations Specialist

Vertage Inc.; Polska; On-site; PLN 60,000 - 90,000; Full time

Job summary

Vertage Inc. is seeking a VMS Operations Technology Specialist to lead configuration efforts for technology and business solutions, working closely with implementation and operations teams to align with customer requirements.

You will provide tier 2 MSP support, input data into VMS platforms, audit outputs, and drive continuous process improvements while collaborating with the US VMS Operations Manager on dynamic tasks and PCRs.

Qualifications

• Minimum 2 years of customer service experience.
• Strong analytical skills demonstrated in data and process improvement.
• Creative problem-solving abilities with a customer-centric focus.
• Willingness to learn and grow technical skills.
• Proficiency with MS Word and Excel; willingness to upskill.

Responsibilities

• Lead configuration efforts for technology and business solutions across projects, including requirements creation and test script development.
• Provide tier 2 support to MSP clients and program office teams.
• Input and audit data in VMS platforms (via flat files) and resolve data errors.
• Evaluate and improve operational processes and procedures.
• Assist the US VMS Operations Manager with dynamic duties as needed.
• Manage Program Change Requests (PCRs) per MSP procedures and SLAs.
• Validate successful solution implementations and coordinate staffing or contingent workforce needs.

Skills

Strong analytical skills

Creative problem solving

Exceptional customer service

2+ years customer service

Desire to learn and grow technically

MS Office Suite (Word, Excel)

VMS knowledge (SAP Fieldglass, Beeline

Tools

SAP Fieldglass

Beeline

VNDLY

Coupa

Job description

The VMS Operations Technology Specialist participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers’ business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution.

Additional responsibilities include:

• Provide tier 2 support to MSP clients and program office teams

• Utilize a variety of Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, VNDLY, Coupa, etc.

• Collect, review and input data via flat files into VMS; audit output data and resolve errors where applicable

• Evaluate operational processes and procedures, identifying areas for improvement

• Assist with other dynamic duties as assigned by the US VMS Operations Manager

• Support MSP quality initiatives by managing all Program Change Requests (PCR’s) in compliance with MSP defined procedures and SLA's

• Initiate, recommend and implement solutions through designated channels

• Validate the successful implementation of solutions

• Staffing, MSP and/or contingent workforce

• Vendor Management Systems

• Intermediate skills with MS Office Suite, primarily Word and Excel, or willingness and commitment to attain that skill level (or higher)

• Minimum of 2 years Customer Service experience

• Strong analytical skills

• Creative problem-solving skills

• Exceptional customer service skills

• Desire to learn and grow technical skills

• Brand: Vertage