Visual Merchandiser 40h

COS; Wrocław; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Staff discount 25%

Lunch card 200 PLN

Referral bonuses 480–1200 PLN

Wellbeing/wellness support

Private medical care co-financing

Life insurance

MyBenefit platform access

Onboarding and training

Job summary

COS in Wroclaw is seeking a Visual Merchandiser to shape an exceptional in-store journey, blending aesthetics with business goals. You will interpret sales data, design window displays, style mannequins, and maintain brand guidelines while supporting the sales team.

This full-time role offers a compelling benefits package through the H&M Group and opportunities for growth.

Qualifications

• Customer-Centric Mindset: Elevate in-store experiences through visual storytelling and service.
• Visual Merchandising Standards: Execute brand guidelines including window displays and mannequin styling.
• Fashion Knowledge: Knowledge of current fashion trends and seasonal styling.
• Commercial Awareness: Use KPIs and sales data to inform decisions.
• Communication: Clear, active listening and understanding customers.
• Adaptability & Flexibility: Handle changing priorities, including evenings/weekends.
• Eager to learn: Open to continuous learning and growth.
• Polish language skills: Proficiency in Polish for customer interactions.
• English language skills: Strong command of English for communication.

Responsibilities

• Delivering an excellent customer experience through styling advice and a visually compelling store environment.
• Interpreting sales data and customer insights to inform and execute the store’s visual direction.
• Designing and installing window displays reflecting seasonal trends and brand identity.
• Styling mannequins and creating outfit combinations to inspire purchasing decisions.
• Merchandising the shop floor in alignment with guidelines to ensure cohesive presentation.
• Supporting the sales team in daily store operations.
• Setting and maintaining high visual merchandising standards and mentoring team members.
• Acting as a brand ambassador contributing to a memorable customer journey.

Skills

Customer-centric mindset

Visual merchandising standards

Fashion knowledge

Commercial awareness

Communication

Adaptability & Flexibility

Eager to learn

Polish language skills

English language skills

Flexible hours

Job description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store’s visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Job Description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Good Polish and English language skills

Additional Information

• This is a full-time with a contract of 40 hours a week.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Poland-based colleagues also receive:

• A lunch card with a monthly top‑up of 200 PLN
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co‑financing of sports passes or a wellbeing platform – 30 PLN per month
• Co‑financing of private medical care – 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.