Visual Merchandiser

& Other Stories; Gdańsk; On-site; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program

Lunch card 200 PLN

Clothing allowance

Referral bonuses

Vouchers

Wellbeing stipend 30 PLN/mo

Private medical care 49 PLN/mo

Life insurance

MyBenefit access

Onboarding training

Job summary

& OTHER STORIES is seeking a Visual Merchandiser in Gdańsk to shape in-store journeys with compelling displays. You’ll translate fashion trends into visuals, style mannequins and outfits, and ensure cohesive, commercial presentation aligned with brand guidelines.

You will work closely with sales teams, monitor KPIs, and mentor junior staff. The role is full-time and requires Polish and English language proficiency, with a focus on delivering memorable customer experiences.

Qualifications

• Customer-centric in-store experience and service.
• Ability to translate brand guidelines into compelling displays.
• Understand fashion trends and seasonal styling.
• Use sales data and customer feedback to inform visuals.
• Clear communication and listening skills.
• Adaptable to changing priorities and requests.
• Commitment to continuous learning and growth.
• Polish and English proficiency for customers and colleagues.

Responsibilities

• Deliver excellent customer experience through styling and store presentation.
• Interpret sales data to steer visual direction.
• Design and install impactful window displays reflecting trends.
• Style mannequins and outfits to inspire purchases.
• Merchandise floor per brand guidelines for cohesion.
• Support sales team and daily store operations.
• Maintain high VM standards and mentor teammates.
• Act as brand ambassador, ensuring engaging customer journeys.

Skills

Customer focus

VM standards

Fashion knowledge

Commercial awareness

Communication

Adaptability

Learning mindset

Languages: Polish/English

Job description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities:

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store’s visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication: You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Language Skills: Fluent in Polish and proficient in English, enabling effective communication with customers and colleagues.

Additional Information

• full-time position with a contract of 40 hours a week
• Deadline: 06.09.2026

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, Polish-based colleagues also receive:

• A lunch card with a monthly top‑up of 200 PLN
• Clothing allowance
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co‑financing of sports passes or a wellbeing platform – 30 PLN per month
• Co‑financing of private medical care – 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.