VIP Support Resource Agent

Growe; Warszawa; On-site; PLN 20,000 - 30,000; Full time

Job summary

A multi-brand support company located in Poland seeks a Customer Support professional to provide VIP service. The role requires 6+ months of experience in customer support, ideally in the iGaming sector, and a strong command of English. Candidates with additional language skills are preferred. Flexible working hours, including rotating shifts, are part of this position.

Qualifications

• 6+ months of experience in Customer Support, preferably in iGaming.
• Upper Intermediate English level, spoken and written.
• Ability to meet deadlines and handle routine tasks efficiently.

Responsibilities

• Provide VIP support through live chat, email, and phone.
• Handle multiple GEOs to ensure smooth VIP service.
• Work in rotating shifts including day and night.

Skills

Customer Support Experience

English – Upper Intermediate

Knowledge of Portuguese or Hindi

Tools

Intercom

Zendesk

Freshdesk

Job description

Growe welcomes those who are excited to:

• Handle multiple GEOs, ensuring smooth and consistent VIP service across all assigned regions;
• Provide VIP support through live chat, email, and phone, maintaining high quality and fast response times;
• Work in a rotating shift schedule, covering both day (13:00–22:00) and night (00:00–09:00) shifts;
• Support the company’s multi-brand structure, switching between brands when needed to maintain workflow stability;
• Assist internal teams during high-load situations to balance queues, manage urgent cases, and maintain SLAs;
• Deliver accurate, client-focused communication while maintaining a professional VIP experience across all channels.

We need your professional experience:

• 6+ months of Customer Support experience, preferably within the iGaming industry;
• Experience with ticketing systems (Intercom, Zendesk, Freshdesk, etc.) is a plus;
• English level — Upper Intermediate (spoken and written);
• Ability to efficiently handle routine tasks and meet deadlines;
• Knowledge of Portuguese or Hindi will be considered a strong advantage.

We appreciate if you have those personal features:

• Think creatively and approach challenges with innovation;
• Show responsibility, empathy, and proactivity in problem solving;
• Stay flexible and adapt to a fast-paced, multicultural environmen.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.