VIP Client Manager

SOFTSWISS; Warszawa; Remote; PLN 127,000 - 212,000; Full time

Job summary

A leading technology company is seeking an experienced VIP Client Manager in Warsaw, Poland. This role focuses on building relationships with VIP customers and providing personalized service. Candidates should have at least one year of customer service experience and be fluent in German. The position offers the opportunity for full-time remote work and various benefits including private insurance and professional development programs.

Benefits

Full-time remote work opportunities

Private insurance

Additional 1 Day Off per calendar year

Sports program compensation

Comprehensive Mental Health Programme

Free online English lessons with a native speaker

Generous referral program

Training, internal workshops, and participation in conferences

Qualifications

• At least 1 year of experience in customer service.
• English level: Upper-Intermediate or higher.
• Comfortable using internal admin systems (training provided).

Responsibilities

• Build and maintain strong relationships with VIP customers.
• Respond to VIP customer queries promptly and professionally.
• Track individual customer behavior and distribution of bonuses.
• Identify and implement strategies for managing high-value winners.

Skills

Fluency in German – C1 or Native level

Excellent communication and negotiation skills

Analytical thinking

Strong ability to work independently

Attention to detail

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for aVIPClientManager.

We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role:

You will play a key role in elevating the experience of our VIP customers by building strong relationships, anticipating their needs, and delivering highly personalized service. Through proactive communication, tailored offers, and strategic retention initiatives, you will ensure long-term loyalty, satisfaction, and engagement among our most valuable players.

Key responsibilities:

• Build and maintain strong relationships with VIP customers to ensure loyalty and long-term engagement
• Respond to VIP customer queries promptly and professionally (mainly via email)
• Work to improve key performance metrics by understanding and anticipating player needs, consistently exceeding their expectations
• Maintain a strong understanding of current promotions, tournaments, and actively develop new strategies for players retention
• Track individual customer behavior to ensure timely and strategic distribution of bonuses, gifts, and hospitality offers
• Reach out regularly to users, delivering a premium level of customer service and personalized experiences
• Identify and implement strategies for managing high-value winners to ensure retention and satisfaction

Required Experience:

• At least 1 year of experience in customer service
• Fluency in German – C1 or Native level
• English level: Upper-Intermediate or higher
• Excellent communication and negotiation skills, with a high level of attention to detail and organizational abilities
• Strong ability to work independently and solve problems effectively
• Analytical thinking and creativity in resolving complex issues
• Comfortable using internal admin systems (training provided)

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.