Vaccines: Customer Engagement Lead, Poland

Sanofi; Warszawa; Hybrid; PLN 182,000 - 243,000; Full time

Job summary

Sanofi in Warsaw is seeking a Customer Engagement Lead for Vaccines to shape Poland's customer engagement strategy and drive direct interactions with health professionals. The role focuses on delivering customer-first initiatives across omni-channel channels and collaborating with the Franchise/B2B teams to optimize the customer journey.

The candidate should have a Bachelor’s in Marketing or Business Administration, with deep knowledge of pharma regulations, agile methods, and a proven track

Qualifications

• Bachelor’s degree in Marketing or related field.
• Understanding of pharma regulatory environment and market dynamics.
• Experience in customer engagement within healthcare.
• Knowledge of Agile, Lean startup, nudge and design thinking.

Responsibilities

• Lead and execute customer engagement strategies within Poland, prioritising direct interactions with customers.
• Develop and implement an omni-channel customer engagement strategy.
• Organise cross-functional Brand Activation meetings and collaborate with the salesforce.
• Ensure a positive customer journey and high satisfaction across channels.

Skills

Digital engagement tools

AI for customer insights

Agile methodologies

Customer engagement

Cross-functional leadership

Education

Bachelor's degree in Marketing

Bachelor's degree in Business Administration

Tools

CRM systems

Content management systems

Job description

Sanofi in Warsaw is seeking a Customer Engagement Lead for Vaccines to shape Poland's customer engagement strategy and drive direct interactions with health professionals. The role focuses on delivering customer-first initiatives across omni-channel channels and collaborating with the Franchise/B2B teams to optimize the customer journey.

The candidate should have a Bachelor’s in Marketing or Business Administration, with deep knowledge of pharma regulations, agile methods, and a proven track