Customer Engagement Lead, Vaccines – Poland

Sanofi; Warszawa; On-site; PLN 260,000 - 480,000; Full time

Job summary

Sanofi in Poland is seeking a Customer Engagement Lead for Vaccines to shape engagement strategies with healthcare professionals and drive customer-centric initiatives. The role focuses on Poland-level delivery, aligning Brand tactics with HCP needs and building loyalty across channels.

You will lead omni-channel engagement, collaborate across functions, and advocate for a Customer First approach while delivering events and insights to optimize the customer journey.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Deep understanding of pharmaceutical regulatory environment and market dynamics in Poland.
• Experience with customer engagement and omnichannel strategies in healthcare.
• Knowledge of agile methodologies and digital transformation projects.

Responsibilities

• Lead the customer engagement strategy for Poland with direct customer interactions.
• Develop omni-channel plans and content strategy aligned with Brand strategy.
• Collaborate with salesforce and cross-functional teams to optimize the customer journey.
• Provide customer insights and feedback to improve satisfaction and loyalty.

Skills

Customer engagement

Cross-functional leadership

Agile methodologies

Digital engagement tools

Customer insights

Education

Bachelor's degree in Marketing/Business Administration or related field

Tools

CRM systems

AI insights tools

Job description

Sanofi in Poland is seeking a Customer Engagement Lead for Vaccines to shape engagement strategies with healthcare professionals and drive customer-centric initiatives. The role focuses on Poland-level delivery, aligning Brand tactics with HCP needs and building loyalty across channels.

You will lead omni-channel engagement, collaborate across functions, and advocate for a Customer First approach while delivering events and insights to optimize the customer journey.