UX Researcher

Ruby Labs Ltd; Polska; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Unlimited PTO

Paid holidays

MacBook provided

Contractor-friendly terms

Job summary

Ruby Labs Ltd is seeking a sharp, user-focused UX Researcher to shape and improve the player experience. You’ll conduct research, uncover insights, and turn findings into clear product decisions, collaborating with Product, Design, and Data teams to ground decisions in real user needs.

In this role you will own research operations, analyze behavior with analytics tools, and translate insights into wireframes and prototypes.

Qualifications

• 2+ years hands-on UX research experience with impact
• Proficient in Figma or Visily for wireframes and flows
• Experience conducting moderated and unmoderated interviews
• Familiar with analytics tools (Mixpanel/Hotjar/FullStory/GA)
• Strong written and verbal communication in English

Responsibilities

• Plan and execute qualitative and quantitative research across the player journey.
• Analyze user behavior with analytics tools and heatmaps to identify friction.
• Conduct competitive analysis of sweepstakes casino UX benchmarks.
• Translate insights into wireframes and prototypes using Figma or Visily.
• Develop and maintain player personas and journey maps.
• Collaborate with Product, Design, and Data teams to embed user insights.
• Present findings clearly to stakeholders for actionable decisions.
• Champion user-centered design and accessibility standards.
• Proactively identify new research questions and improvements.

Skills

UX research

User interviews

Survey design

Data synthesis

English fluency

Tools

Figma

Visily

Mixpanel

Hotjar

FullStory

Google Analytics

Job description

About Us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About Us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About The Role

We’re looking for a sharp, user-focused UX Researcher to help shape and improve the overall player experience. You’ll act as the voice of the user by conducting research, uncovering behavioral insights, and turning those findings into clear, actionable product decisions.

You’ll work closely with Product, Design, and Data teams, ensuring that product decisions are driven by real user needs and behaviors rather than assumptions. This is a high-impact opportunity for someone who enjoys working with ambiguity, finding meaningful insights, and turning research into measurable product outcomes.

Key Responsibilities

• User Research Operations — Plan and execute qualitative and quantitative research studies including user interviews, surveys, usability tests, and diary studies across the full player journey.
• Behavioral Analysis — Analyze user behavior across our platform using analytics tools, session recordings, heatmaps, and funnel data to identify friction points and opportunities.
• Competitor & Market Research — Conduct structured competitive analysis of sweepstakes casino products to benchmark our UX against industry standards and identify gaps.
• Wireframing & Prototyping — Use Figma or Visily to translate research insights into wireframes, user flows, and low-to-mid fidelity prototypes that guide product and design decisions.
• User Personas & Journey Mapping — Develop and maintain player personas, customer journey maps, and mental models that inform product strategy and prioritization.
• Cross-Functional Collaboration — Work directly with Product Managers, Designers, and Developers to embed user insights into the product lifecycle from ideation through launch.
• Stakeholder Reporting — Document and present research findings clearly to stakeholders, making complex insights accessible and actionable.
• UX Standards — Champion user-centered design principles, accessibility standards, and usability best practices across all product initiatives.
• Continuous Discovery — Proactively identify new research questions, monitor industry UX trends, and propose process improvements to keep our research function sharp.

Qualifications

• 2+ years of hands‑on experience in UX research, with a portfolio or case studies demonstrating research‑to‑product impact.
• Proficiency in Figma and/or Visily for wireframing, prototyping, and user flow design.
• Proven experience conducting user interviews, usability testing, and surveys — both moderated and unmoderated.
• Familiarity with analytics and behavioral tools such as Mixpanel, Hotjar, FullStory, or Google Analytics.
• Strong analytical mindset — ability to synthesize qualitative and quantitative data into clear, prioritized insights.
• Excellent written and verbal communication skills; able to present research clearly to non‑research audiences.
• Advanced AI user — comfortable leveraging AI tools to accelerate research synthesis, generate interview guides, and surface patterns at scale.
• English fluency required.

Nice to have

• Experience in sweepstakes casino, online gaming, fintech, or consumer subscription products.
• Experience working in fast‑paced startup or scale‑up environments.
• Exposure to game mechanics, reward loops, or player psychology research.

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well‑being, without counting days.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
• Company‑provided MacBook: Experience seamless productivity with top‑notch Apple MacBooks provided to all employees who need them.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt

Be part of our fast‑growing team and seize this excellent opportunity for personal and professional growth!

Interview Process

• Recruiter Screening (40 minutes)
• Technical Interview (60 minutes)
• Final Interview (60 minutes)

Life at Ruby Labs

At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.

This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.

Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.