User Experience Manager

Lufthansa Systems; Województwo pomorskie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading provider of IT solutions is seeking a User Experience Manager in Gdańsk. In this role, you will define and implement UX strategies and lead design and research efforts to impact the aviation industry. Required qualifications include 8+ years in UX design, team leadership, and strong English and Polish skills. The position offers a hybrid work model and competitive salary ranging from 18,000 to 25,000 zł gross.

Benefits

Flexible working time

Private medical care

Life insurance

Support for sports activities

Hybrid work model

Lufthansa Group membership benefits

Qualifications

• 8+ years of experience in user experience design with a track record of leading design teams.
• Proven experience in building and implementing design and research strategies.
• Experience in developing complex B2B products.

Responsibilities

• Define and implement design and research strategy aligned with the product strategy.
• Collaborate with product leadership to integrate UCD practices.
• Lead and develop design and research artefacts.

Skills

User experience design

Team leadership

Communication skills

B2B product development

User-centered design process

English proficiency

Polish proficiency

Education

BSc/MSc degree in design, usability engineering

Job description

User Experience Manager

Location: Gdańsk, Województwo pomorskie, Polska

Your responsibilities

• Define and implement design and research strategy aligned with the product strategy.
• Collaborate closely with product leadership to integrate UCD practices into product strategy. Determine priorities of research and design topics supporting and challenging product strategy.
• Collaborate closely with cross‑functional teams to establish clear design and research objectives.
• Lead and develop design and research artefacts, including design system.
• Define and manage design and research priorities guiding task allocation within the team, in collaboration with leadership.
• Champion UCD practices and processes in the team and across the organization, following industry standards.
• Support development of team members through mentoring, guidance and feedback.

Our requirements

• At least 8 years of experience in user experience design with a proven track record of leading design teams (for at least 2 years) and delivering exceptional design solutions in fast moving environments.
• BSc/MSc degree in design, usability engineering, or other relevant fields.
• Proven experience in building and implementing design and research strategies.
• Demonstrated promotion of a user‑centered design process and collaboration with product managers/owners, stakeholders, and developers, resulting in practical organizational and product improvements.
• Solid experience in developing complex B2B products.
• Experienced in building design systems and maintaining design systems.
• Excellent communication and presentation skills.
• Strong English and Polish skills (written and spoken).
• Willingness to travel (up to 10%).
• Readiness to work in a hybrid model – 2 days a week in the office in Gdańsk.

Optional

• Experience in aviation related digital products.
• German language.

What we offer

• An international working environment, atmosphere that stimulates development,
• Individual career path,
• Employment contract,
• Salary in the range of 18 000 - 25 000 zł gross (contract of employment),
• Real influence on digital products for the airline industry.
• Hybrid work model – we meet in our Gdańsk office at least twice a week.
• Lufthansa Group membership benefits,
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00,
• Support for your passion for sports within the local activity group and co‑financing Multisport cards,
• Private medical care for employees and their family members.
• Life insurance.
• Modern office in Oliwa – great location and comfortable workspace.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• sharing the costs of holidays for kids
• sharing the commuting costs

Project description

Lido Flight 4D is one of the most effective flight planning solutions worldwide. It identifies the best route from almost unlimited options while taking current flight‑related data into account. The system optimises routes with regard to fuel consumption, costs or flying time. The system is highly automated and used globally by aviation professionals.

We are looking for a committed and forward‑thinking individual who will play a key role in defining the UX strategy for our product. In this role, you will have the opportunity to bring a fresh perspective to how we design and develop our product. We value courage in facing complex challenges and seek someone with experience working on sophisticated, professional‑grade solutions. You will play a key part in shaping a new version of a product that has a real impact on the global aviation industry.

Lufthansa Systems

Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.

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