Trust & Safety Specialist (Content Moderator) with Czech

Accenture PLC; Kraków; On-site; PLN 100,000 - 167,000; Full time

Benefits offered by this job

Full-time employment contract

Foreign language and new technology in

Global client collaboration

People Lead support and professional发展

GenAI training and courses

Employee Assistance Program

Employee share purchase plan

Referral program

Private medical care

Life insurance

WorkSmile platform access

Multisport card

Lunch card

Diversity and inclusion

Work-life balance

Sustainability initiatives

Job summary

Accenture in Kraków is seeking a Trust & Safety professional to analyze and review user profiles, audio, videos, and text content. You will investigate, escalate, and resolve issues flagged by users or the system, with potential exposure to disturbing content.

The role emphasizes resilience and participation in Accenture’s well-being program. Responsibilities include content review, policy updates, and collaboration with the team to develop best practices for responsible AI governance.

Qualifications

• Excellent comprehension and communication skills.
• Strong coping, emotional resilience, and stress-management abilities.
• Ability to examine information from multiple sources.
• Ability to work objectively per client policies.

Responsibilities

• Review, classify, remove or engage with content per client guidelines using specific tools.
• Stay updated on industry trends and AI moderation developments.
• Investigate and relay complex content issues to the Trust & Safety team.
• Develop prompt strategies to interrogate large language models on responsible AI topics.
• Analyze model responses for appropriateness and provide guidance per policies.
• Collaborate with teammates to build understanding of responsible AI issues.
• Contribute to best practices and guidelines for content moderation and governance.

Skills

English language

Czech language

Resilience

Attention to detail

Critical thinking

Unbiased judgment

Office in Kraków

Job description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Accenture’s Trust & Safety team serves as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI. You will deliver value to our clients while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g. graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, and provides valuable skills to promote individual and collective well‑being.

Role Details and Key Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels. Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Basic Qualifications / Skills Needed

• Excellent comprehension, communication, English and Czech skills
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.
• Availability to work from the office in Kraków and willingness to work on a rotating schedule across a 7-day work week, including morning, afternoon, and night shifts, as well as weekends and public holidays. Due to client‑specific requirements, hybrid or remote work is not possible for this role.

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

What can we offer:

• Full-time employment contract.

• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care(Luxmed or Medicover), life insurance.
• Access to theWorkSmile platform(possibility of using a wide range of products and services, including theMultisport cardandLunch card).
• Inclusion and diversityin practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
• A flexible approach that allows an appropriatework-life balancewhere sports activities, outings, volunteering initiatives are part of our regular day‑to‑day life.
• Commitment to reducing our environmental impactin terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.