Training & Onboarding Analyst

Zohorecruit; Polska; Hybrid; PLN 175,000 - 305,000; Full time

Benefits offered by this job

Competitive USD compensation

Growth opportunities in HR/Training

Collaborative team culture

Job summary

Shapely is seeking a Training & Onboarding Analyst to shape the experience of every new hire. This remote role, based in the Philippines, will ensure new team members are fully trained and technically enabled from day one across EMR/EHR, telehealth tools, and collaboration platforms.

The ideal candidate has 2+ years in training/onboarding, strong English communication, and the ability to work across multiple time zones.

Qualifications

• 2+ years in training, onboarding, HR ops, or a similar role.
• Strong proficiency with EMR/EHR and telehealth platforms.
• Advanced English communication (oral and written).
• Nice to have video recording/editing experience.
• Able to learn new systems quickly and work across time zones.

Responsibilities

• Lead live training sessions for new hires on core platforms.
• Guide new hires through forms, workflows, and onboarding tasks.
• Set up accounts and access, route IT issues as needed.
• Maintain LMS content, SOPs, guides, and quizzes.
• Create training materials including videos and slides.
• Troubleshoot basic issues and escalate complex ones.
• Coordinate with HR, IT, Ops, Clinical, and Support across time zones.
• Support additional training initiatives across teams as needed.

Skills

Advanced English

EMR/EHR systems

Telehealth platforms

Training & onboarding

Cross-timezone collaboration

Tools

Learning Management System (LMS)

Video recording/editing

Job description

Shapely is transforming the weight loss industry through an innovative physician-led approach that makes weight loss care affordable for everyone. With evidence-based care, industry-leading support, and a seamless integrated app, we're pioneering a new approach toweight loss that helps patients achieve long-lasting, sustainable weight loss. We're steadfast in our mission to help millions of Americans along their weight loss journey. Join us in shaping a company that will help improve the most important thing in all of our lives: our health.

Job Description

This is a remote position.

Location: Philippines (Remote)
Schedule: Full Time
Contract: Contractor (USD compensation)
Reports to: HR Manager (Argentina)

About Us

Shapely is transforming the weight loss industry through an innovative physician-led model that makes evidence-based, affordable care accessible to everyone. With a seamless digital platform and a mission-driven team, we help patients achieve long-term, sustainable results.

We are now hiring a Training & Onboarding Analyst to play a key role in the experience of every new hire at Shapely. This person will ensure new team members are fully trained, technically enabled, and confident using the tools and systems they need from day one. The ideal candidate is highly organized, tech-savvy, detail-oriented, and comfortable teaching others across a wide range of software used in a modern telehealth environment.

Responsibilities

The Training & Onboarding Analyst will play a key role in ensuring every new hire is fully equipped to succeed from day one. Your responsibilities will include:

Leading live training sessions for new hires on Shapely’s core platforms (EMR/EHR systems, telehealth tools, communication tools, Workspace, etc.) and ensuring they gain confidence using each system.

Guiding new hires through completing internal forms, workflows, and operational processes during their first days.

Coordinating the technical setup for new hires, including account creation, system access, profile setup, and routing technical issues to IT when needed.

Building, organizing, and maintaining our Learning Management System (LMS), ensuring training modules, guides, SOPs, and quizzes remain accurate and up to date.

Create training materials, including internal video tutorials for our learning management system, educational slides, and documented standard operating procedures

Serving as the first point of contact for basic troubleshooting and directing more complex issues to the appropriate team, while following up to ensure resolution.

Collaborating cross-functionally with HR, IT, Operations, Clinical, and Support teams to keep onboarding workflows consistent, clear, and efficient.

Assisting with additional training initiatives across Sales, Dietitians, and Patient Support when needed, such as updating SOPs or delivering process refreshers.

Requirements

2+ years of experience in training, onboarding, HR operations, customer success, or a similar role.

Strong proficiency with EMR/EHR systems and telehealth or healthcare-related platforms.

Advanced English communication skills (verbal and written).

Nice to have: Experience with video recording and editing (basic or intermediate level).

Strong technical aptitude and ability to learn new systems quickly.

High attention to detail, strong organization, and the ability to manage multiple tasks.

Experience supporting users or teams through troubleshooting and tool adoption.

Ability to work independently and collaborate across multiple time zones.

Comfortable working with distributed teams in a fast-paced environment.

• Competitive USD compensation (contractor role)
  
• Opportunity to work in a growing, mission-driven healthcare company
  
• Collaborative and supportive team culture
  
• Growth opportunities within HR and Training team!