Tier 2 Technical Support Specialist (DNS & APIs)

Team Internet AG; Polska; On-site; PLN 30,000 - 120,000; Full time

Job summary

An online services company seeks a Tier 2 Customer Care Agent in Poland to resolve complex technical issues and support customers. The ideal candidate has hands-on experience in domains, strong DNS knowledge, and the ability to work independently on intricate problems. Fluency in German and/or French is highly valued. This role offers a competitive salary and a collaborative work environment focused on continuous improvement and diversity.

Benefits

Competitive salary

Flexible work environment

Development opportunities

Qualifications

• Strong hands-on experience in technical support within domains or internet infrastructure.
• Deep understanding of domain processes, transfers, and registry interactions.
• Experience troubleshooting APIs and interpreting logs to identify issues.

Responsibilities

• Resolve complex customer issues across domains and DNS.
• Investigate problems using API logs and system documentation.
• Support Tier 1 agents with guidance and structured escalation workflows.

Skills

Technical support experience

DNS knowledge

Investigative approach

Fluency in German

Fluency in French

Tools

API troubleshooting

cPanel

WHM

Job description

An online services company seeks a Tier 2 Customer Care Agent in Poland to resolve complex technical issues and support customers. The ideal candidate has hands-on experience in domains, strong DNS knowledge, and the ability to work independently on intricate problems. Fluency in German and/or French is highly valued. This role offers a competitive salary and a collaborative work environment focused on continuous improvement and diversity.