Territory Customer Experience Lead - Agriculture & Tech

John Deere GmbH & Co. KG; Tarnowo Podgórne; On-site; PLN 200,000 - 280,000; Full time

Benefits offered by this job

Employment contract

Career growth

Referral program

Extra vacation days

Holiday allowance

Foreign language in international env.

Medical care

Life insurance

Sports card

Meal allowance

Language courses

Social fund

E-learning platform

Job summary

John Deere Polska Branch in Tarnowo Podgórne is seeking a Territory Customer Experience Manager to lead product uptime, machine performance and customer success across the assigned territory. You will build dealer technical capability, coordinate timely technical intervention and connect dealers with product lines to deliver an outstanding customer experience.

Responsibilities include driving uptime, developing dealer support capabilities, coordinating diagnosis and escalation of issues,

Qualifications

• Willingness to travel regularly across the EMEA territory, including non-EU countries.
• Degree or equivalent and relevant work experience within agriculture or related fields.
• Excellent coaching and interpersonal skills; ability to motivate and unite people with dealers.

Responsibilities

• Lead the delivery of product uptime and customer success across the assigned territory.
• Build dealer technical capability and coordinate timely technical intervention.
• Coordinate diagnosis, escalation and resolution of priority technical issues.
• Develop channel partner capabilities in diagnostics, issue resolution, and machine monitoring.
• Serve as the interface between customers, dealerships and product lines to reduce recurring issues.
• Conduct regular proactive dealer and customer visits with focus on key accounts and retention.
• Promote centralized support usage and leverage available systems and tools.
• Lead the Customer Success Journey elements in collaboration with stakeholders.

Skills

Coaching

Interpersonal skills

Analytical skills

Travel willingness

Education

Degree or equivalent in agriculture / agronomy / agricultural engineering

Job description

John Deere Polska Branch in Tarnowo Podgórne is seeking a Territory Customer Experience Manager to lead product uptime, machine performance and customer success across the assigned territory. You will build dealer technical capability, coordinate timely technical intervention and connect dealers with product lines to deliver an outstanding customer experience.

Responsibilities include driving uptime, developing dealer support capabilities, coordinating diagnosis and escalation of issues,