Technology Operations Analyst

Jones Lang LaSalle Incorporated; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks an IT Operations professional to administer systems, troubleshoot issues, and support users in our Warsaw on-site environment. You will implement automation, monitor performance, and ensure security and compliance across Work Dynamics platforms.

Ideal candidates bring 3+ years in IT operations, strong scripting skills, and familiarity with ITIL processes. Join a global real estate leader and help optimize technology to empower our clients and colleagues in

Qualifications

• Bachelor's degree in IT, CS or related field.
• 3+ years in IT operations or a related role.
• Strong systems administration, troubleshooting and user support.
• Experience with scripting and automation tools.

Responsibilities

• Perform system administration tasks, including software installations, updates, and configurations.
• Provide advanced troubleshooting and technical support; escalate complex issues as needed.
• Develop and deliver user training; create and maintain clear documentation.
• Monitor performance and implement optimization changes.
• Assist with compliance and auditing activities; ensure security requirements.
• Develop scripts and automation tools to streamline tasks.
• Collaborate with the Service Delivery Manager and team on issues and projects.
• Support security policy implementation and report vulnerabilities.

Skills

Systems administration

Troubleshooting

User support

Scripting

IT security basics

Communication skills

Education

Bachelor's degree in IT/CS or related field

Tools

ITIL v4

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Technology Enablement function empowers Work Dynamics (WD) accounts to gain insights, maximize decision‑making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform. It ensures operational excellence of Work Dynamics on‑account business applications and data platforms including technology performance management, compliance, and security.

Key Responsibilities

• Systems Administration & Maintenance: Perform system administration tasks, including software installations, updates, and configurations. Ensure systems are running optimally and efficiently.
• Troubleshooting & Support: Provide advanced troubleshooting and technical support to resolve system and application issues. Escalate complex issues to senior team members as needed.
• User Training & Documentation: Develop and deliver user training programs to enhance user knowledge and adoption of technology systems. Create and maintain clear and concise documentation for system configurations and procedures.
• Performance Optimization: Monitor system performance and identify opportunities for optimization and improvement. Implement changes to enhance system efficiency and reliability.
• Compliance & Auditing: Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
• Scripting & Automation: Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
• Collaboration & Communication: Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service‑related issues and projects.
• Security Awareness & Support: Support the implementation of security policies and procedures. Identify and report potential security vulnerabilities.

Qualifications and Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in IT operations or a related role.
• Strong technical skills in systems administration, troubleshooting, and user support.
• Experience with scripting and automation tools.
• Understanding of IT security principles and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with the JLL Work Dynamics technology ecosystem is a plus.
• Relevant certifications (e.g., ITIL v4) are a plus.

Location: On-site –Warsaw, POL

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.