Technical Writer Analyst with English (LOA Replacement – Fixed-Term Role)

Accenture PLC; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Training package

Employee Assistance Program

Share purchase plan

Private medical care

Life insurance

WorkSmile program

Modern office in city center

Job summary

Accenture PLC is seeking a Technical Writer to support clients and internal teams by reviewing, creating, and maintaining business and process documentation. You will ensure accuracy as processes evolve and help prepare mass communications.

You’ll collaborate with operational teams, project analysts, and the Client to translate complex processes into clear instructions. The role focuses on updating Help Centers, producing Desktop Procedures, and maintaining consistent, usable documentation

Qualifications

• Very good command of English (min B2), both written and spoken.
• Strong writing and editing skills with the ability to create clear, structured documentation.
• Ability to translate technical or operational processes into simple, understandable steps.
• Strong attention to detail and focus on accuracy and consistency.
• Good critical thinking and analytical skills.
• Strong communication and interpersonal skills.
• Ability to cooperate with Client representatives, Operations teams and Project Management analysts.

Responsibilities

• Review the current state of process documentation across the Client’s three Help Centers.
• Create new Desktop Procedures (DTPs) and update existing documentation per guidelines.
• Plan, develop, write and edit content within the Client’s web-based Help Center repository.
• Maintain internal and external Help Centers for consistency and usability.
• Work with PM analysts, Operations teams and Client to identify documentation updates from changes.
• Own Documentation Update tickets and ensure changes are reflected correctly.
• Translate business requests into clear, actionable documentation updates.
• Build relations with Client and participate in recurring meetings.
• Review mass communications to ensure all requirements are met before distribution.
• Use the Client’s mass communication tool to distribute messages.

Skills

Writing & editing

English (B2+)

Attention to detail

Analytical thinking

Communication skills

Stakeholder collaboration

Tools

HTML

Knowledge management

Job description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes through a combination of talent, data, artificial intelligence, analytics and digital technologies, helping clients improve productivity, customer experience and performance. This role is planned as a fixed-term assignment for approximately 18 months.

THE WORK

As a Technical Writer, you will support the Client and internal stakeholders by reviewing, creating and maintaining business and process documentation, as well as supporting the preparation and distribution of mass communications. You will work closely with operational teams, project analysts and the Client to ensure that documentation remains clear, accurate, consistent and up to date, reflecting ongoing process changes and new business requirements. Your responsibilities will include: Reviewing the current state of process documentation across the Client’s three Help Centers. Creating new Desktop Procedures (DTPs) and updating existing documentation in line with established guidelines. Planning, developing, writing and editing content within the Client’s web-based Help Center repository. Maintaining internal and external Help Centers to ensure consistency, accuracy and usability of published content. Working with Project Management analysts, Operations teams and the Client to identify documentation updates resulting from process changes or new use cases. Taking ownership of Documentation Update tickets and ensuring requested changes are properly understood and reflected in the documentation. Developing a strong understanding of operational processes and requested changes in order to translate them into clear and easy-to-follow instructions. Building and maintaining effective working relationships with the Client, including participation in and facilitation of recurring meetings. Reviewing mass communication requests to ensure that all requirements are met before distribution. Using the Client’s mass communication tool to distribute messages to relevant audiences.

HERE’S WHAT YOU’LL NEED

Very good command of English (min B2), both written and spoken. Strong writing and editing skills, with the ability to create clear, structured and easy-to-follow documentation. Ability to translate technical or operational processes into simple and understandable process steps. Strong attention to detail and focus on accuracy and consistency. Good critical thinking and analytical skills. Strong communication and interpersonal skills. Ability to cooperate effectively with different stakeholders, including Client representatives, Operations teams and Project Management analysts. Ability to understand process changes and translate business requests into appropriate documentation updates.

BONUS POINTS IF YOU HAVE Basic knowledge of HTML. Previous experience in technical writing, process documentation, knowledge management or a similar documentation-focused role. Experience working with web-based knowledge repositories or Help Centers.

WHAT WE OFFER

Hybrid working mode (3 days from office per week) Opportunity to use English and new technology solutions daily while cooperating with global Clients. Individual support of a People Lead and a specific path of professional development, as well as a dedicated Buddy who will support you in adjusting to the new workplace. A wide training package, including soft skills, technical and language training, as well as access to e-learning platforms. Employee Assistance Program – legal, financial and psychological consultations. Accenture employees eligible for the Employee Share Purchase Plan automatically become eligible for quarterly dividends if they own company shares. Paid employee referral program. Private medical care and life insurance. Access to the WorkSmile platform, offering a wide range of products and services, including the Multisport card. Modern, ecological office in the city center with convenient transport connections, including a chill room, game room, free bicycle parking and terrace coffee-break areas.

WHAT WE BELIEVE

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as a partner to many of the world’s leading businesses, organizations and governments gives us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, and we embed it into everything we do and for everyone we work with.

More information about Accenture (and, if necessary, also its representative) can be found here:

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.