Service & Aftersales Consultant

4900 Accenture Sp. z o.o. Company; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care and lifeinsurance

Employee share purchase plan

Hybrid work model

Travel opportunities

Job summary

Accenture is seeking a Service & Aftersales Consultant in Warsaw to help redesign service and aftersales capabilities and translate business needs into SAP-enabled solutions. The role sits at the intersection of service, operations and technology in a hybrid work model.

You will advise on transformation programs, design end-to-end service processes, facilitate workshops, and collaborate with cross-functional teams to deliver SAP FSM and SAP Service Planning and Execution implementations, with

Qualifications

• Bachelor’s degree or equivalent in engineering, supply chain, business or information systems.
• At least 5 years of consulting or SAP-enabled Service & Aftersales experience in industrial environments.
• Strong understanding of end-to-end Service & Aftersales processes and interfaces with spare parts and installed-base.
• Hands-on SAP FSM and SAP Service Planning and Execution configuration skills.
• Excellent written and spoken English.

Responsibilities

• Advise clients on Service & Aftersales transformation across request and order management, planning, scheduling and field execution.
• Translate business needs into SAP FSM and SAP Service Planning and Execution designs.
• Design end-to-end service flows, technician planning, service orders, installed-base data, and parts handoffs.
• Lead client workshops, define transformation roadmaps and priorities.
• Collaborate with service, sales, logistics, maintenance and IT teams to ensure SAP solutions integrate with SAP S/4HANA and enterprise landscape.

Skills

English proficiency

SAP FSM

SAP S4/HANA integration

Education

Bachelor's degree or equivalent

Tools

SAP FSM

SAP Service Planning and Execution

Job description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.

ABOUT TEAM AND WORK

Join us as a Service & Aftersales Consultant and become part of business transformation and SAP-enabled implementation programs for leading industrial clients.

You will advise clients on how to redesign service and aftersales capabilities and translate business needs into effective SAP-enabled solutions.

You will work at the intersection of service business, operations and technology, helping clients improve end-to-end service processes from service request and order management through planning, scheduling, dispatch and field execution.

Your work will support more responsive service delivery, better workforce utilization and stronger customer outcomes.

Match to requirements matters. But so does being open-minded, growth-oriented, agile in connecting dots and able to see the bigger picture.

THE WORK

Advise clients on Service & Aftersales transformation, assessing current capabilities and defining future-state processes across service request and order management, planning, scheduling, dispatch and field execution.

Translate business requirements into SAP FSM and SAP Service Planning and Execution solution design and foundational functional configuration, applying standard capabilities and leading practices.

Design end-to-end service process flows and key solution dependencies, including technician and skills planning, service orders, installed-base and equipment data, service confirmations, spare parts and relevant commercial handoffs.

Facilitate client workshops, structure complex service challenges and develop recommendations, process designs, implementation priorities and transformation roadmaps.

Collaborate across service, sales, logistics, maintenance and technology teams to ensure SAP service solutions integrate effectively with the broader SAP S/4HANA and enterprise landscape.

HERE’S WHAT YOU’LL NEED

• Bachelor's degree or equivalent qualification, preferably in engineering, supply chain, business, information systems or a related field.
• At least 5 years of relevant experience in consulting, business transformation or SAP-enabled Service & Aftersales projects, preferably within industrial or equipment-intensive environments.
• Strong understanding of end-to-end Service & Aftersales processes, including service request and order management, planning and scheduling, dispatch, field execution, service confirmation and their interfaces with spare parts, installed base and customer processes.
• Hands-on experience with SAP Field Service Management (SAP FSM) and SAP Service Planning and Execution, including the ability to translate business requirements into solution design and perform foundational functional configuration for planning, scheduling, dispatch and service execution.
• Consulting and advisory skills, including structured problem solving, requirements definition, workshop facilitation and clear communication with business and technology stakeholders; excellent written and spoken English is required.

BONUS POINTS IF YOU HAVE

• Understanding of integration between SAP FSM, SAP S/4HANA Service and adjacent capabilities such as EAM, SD and MM, including relevant master data and transactional dependencies.
• Experience designing target service processes, operating models or transformation roadmaps and applying SAP standard capabilities and leading practices.
• Experience with field-service mobility, workforce optimization, service contracts, warranty or installed-base management is an advantage.
• Experience in industrial equipment, manufacturing or another asset-intensive industry.
• Exposure to connected service, predictive service, remote support or AI-enabled service capabilities.
• German or French language skills.

WHAT WE OFFER

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

WORKING CONDITIONS

Employment contract (umowa o pracę)

Headquarter in Warsaw.

Traveling to work with prestigious clients and deliver large-scale transformational change.

We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities.

That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.

The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances.

As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT WE BELIEVE

Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change.

Inclusion and diversity are fundamental to our culture and core values.

Our rich diversity makes us more innovative and creative, which helps we better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference.

Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

ABOUT ACCENTURE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps we better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators.

We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

With us, you’ll continue to learn and grow so you can advance in your career.

Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong.

Grow.

Thrive.

Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.

Wo rld.

Explore your next step at Accenture