Technical Support Specialist - Civil 3D

Autodesk, Inc; Kraków; On-site; PLN 122,000 - 179,000; Full time

Job summary

Autodesk, Inc in Kraków, Poland is seeking a Technical Support Specialist to help customers get the most from Autodesk Civil 3D and Infrastructure. You will resolve issues reported via phone, web, and forums, document solutions, and contribute to knowledge bases.

You should have Civil 3D and Infrastructure experience, strong English, and a passion for helping customers. The role offers a fast-paced environment and opportunities to present webinars and collaborate with the civil engineering

Qualifications

• Experience using Civil 3D and Infrastructure.
• Professional experience in Civil Engineering.
• Excellent written and verbal English communication.
• A passion for helping people.
• Aptitude for problem-solving in fast-changing environments.

Responsibilities

• Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions.
• Document problems and solutions in short and clear articles for our knowledgebase.
• Research, verify, and document product issues.
• Manage customer expectations by providing timely updates on progress.
• Develop and present webinars, hosting Q&A sessions on our online communities.

Skills

Civil 3D

Infrastructure knowledge

English communication

Problem solving

Customer service

Tools

Autodesk Civil 3D

Infrastructure concepts

Job description

Job ID26WD101238Job Requisition ID #26WD101238Technical Support Specialist – Civil Engineering SolutionsWe are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Civil 3D and Infrastructure?Then we would like to hear from you!What is this position about?You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.What will you do?Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questionsDocument problems and solutions in short and clear articles for our knowledgebaseResearch, verify, and document product issuesManage customer expectations by providing timely updates on progressRequired skills:Experience in the use of Civil 3D and InfrastructureProfessional experience in Civil EngineeringExcellent written and verbal English communication skills. (Additional language skills are a plus.)A passion for helping peopleAptitude for problem-solvingAbility to thrive in a fast-changing environmentDesirable Skills (but not essential):German or French language skillsFamiliarity using Autodesk BIM productsCustomer service experienceWho are you?Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detailDecisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality mannerAccountable Holding yourself and others accountable to meet commitmentsAction Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmA Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunitiesA Team Player Building partnerships and working collaboratively with others to meet shared objectivesValuing Differences Recognizing the value that different perspectives and cultures bring to an organizationWhat is Autodesk?With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity.Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Poland based roles, we expect a starting base salary between 122,000 PLN and 179,300 PLN. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.