Technical Support Manager

Saab; Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual holiday allowance

Private medical care

Life insurance

Subsidized sports card

Eyewear reimbursement

Professional development & trainings

Job summary

Saab, a leader in defence and security, seeks a Technical Support Manager for its naval shipbuilding project in Poland. The role centers on coordinating, supporting, and monitoring mission systems with extensive software and hardware components. You will liaise with engineering and program teams across departments to ensure timely, quality delivery.

The position is based in Gdańsk, with occasional travel within Poland and abroad. Remote work is allowed only in exceptional circumstances.

Qualifications

• Academic/technical, military or other relevant education.
• Technical project management experience.
• 2+ years as a service engineer or electronics/telecommunications technician (military/maritime desirable).
• Fluent in English and Polish.

Responsibilities

• Interact with customers and end users.
• Provide technical customer support.
• Coordinate and supervise technical document flow.
• Support sub-projects and sub-suppliers.
• Ensure delivery of high-quality system solutions.
• Attend customer meetings.
• Plan trials and tests.
• Identify red flags and mitigation plans.
• Collaborate with engineers on module integration.
• Carry out servicing and maintenance of electronic equipment.
• Diagnose and repair electronics.
• Assist installation, commissioning, and configuration of systems.
• Support software installation and integration and testing.

Skills

Project management

Technical leadership

Communication

English

Polish

Independent worker

Interpersonal skills

Education

Academic/technical education

Job description

As a Technical Support Manager, you will be responsible for coordinating, supporting, implementing, and monitoring tasks within the assigned naval shipbuilding project with focus on delivering mission systems. You will take primary responsibility for managing and supporting the technical areas of the project.

We are seeking a technician with strong cooperation skills, drive, enthusiasm, and the ability
to communicate and to clarify complex technical solutions. A good understanding of the technical projects with significant software and hardware content is essential. Experience and expertise in areas such as military electronic warfare, command and control systems, communications systems, ICT networks and cybersecurity would be an advantage.

You will be part of the project technical team, which consists of people from engineering departments and you will work in close contact with technical managers, product managers, system integration and verification managers and system engineering managers.

Location: Your place of work will be the Gdańsk office. This position is primarily office-based, so remote work is possible only in exceptional circumstances.

The position will require occasional travel within Poland and internationally to support business needs and projects.

Your role:

• Customer and end-user interaction;

• Provide technical customer support;

• Coordinate and supervise the flow of technical documents;

• Support to manage sub-projects and sub-suppliers;

• Ensure the customer receives the agreed system delivery with high quality and satisfaction;

• Attend customer meetings;

• Support the planning of trials and tests;

• Identify red flags and develop mitigation scenarios;

• Collaborate with engineers on the integration of modules;

• Carry out servicing and maintenance tasks on electronic equipment (preventive and corrective maintenance);

• Assist with the diagnosis and repair of electronic equipment;

• Support the installation, commissioning, and configuration of applicable systems;

• Support the software installation and integration process;

• Support of the software test and verification process.

Your profile:

• Academic/technical, military or other relevant education.

• Technical project management experience;

• At least 2 years’ experience as a service engineer or an electronics or telecommunications technician (experience in the military or maritime sectors is desirable);

• Knowledge of technical issues and experience in one or several of the following areas is preferred:

• Comprehensive technical system-of-systems knowledge in the military naval domain, including joint capabilities;

• Good understanding of the Polish Armed Forces’ regulations, standards and requirements;

• Fluent in English and in Polish language;

• Demonstrates good technical leadership;

• Able to work independently with a strong personal drive;

• Excellent social skills to build up and maintain interpersonal, business partner and customer relations;

• Ability to plan and coordinate effectively and efficiently to keep focus on priorities and deal with several complex issues simultaneously.

What we offer:

• Annual holiday allowance;

• Private medical care;

• Life insurance;

• Subsidized sports card;

• Eyewear reimbursement;

• Opportunities for professional development and certified trainings.

As a Personnel Security Clearance is required for this role, applicants shall already hold or have the ability to obtain one.

Applicants selected will be subject to a security vetting and must meet eligibility requirements for access to classified information, including presenting a certificate of clear criminal record obtained from the Polish National Criminal Register.

What you will be a part of:

Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.