Technical Support Engineer Software

Material Handling Systems, Inc.; Robakowo; On-site; PLN 170,000 - 256,000; Full time

Job summary

A leading logistics solutions company in Poland is seeking a Technical Support Engineer to provide support for Warehouse Execution Software (WES) and local IT infrastructure. This role involves monitoring WES performance, resolving operational incidents, and collaborating with engineering teams. The ideal candidate will have strong experience with Java, Spring, and SQL, and a background in technical support. Competitive salary and opportunities for advancement available.

Qualifications

• Experience in computer science, programming, or related field.
• Proven track record in WES/WMS software or IT infrastructure support.
• Strong understanding of network security and data integrity.

Responsibilities

• Monitor and troubleshoot WES issues and system exceptions.
• Act as the primary responder for software and network incidents.
• Collaborate with product team to resolve complex problems.

Skills

Core Java/J2EE stack

Spring and Spring Boot

Hibernate

SQL queries

REST APIs

Distributed architectures

Network and software troubleshooting

Interpersonal skills

Education

Degree in Computer Science or related field

Tools

Oracle

Postgres

Job description

Technical Support Engineer Software page is loaded## Technical Support Engineer Softwarelocations: Robakowo, Polandtime type: Full timeposted on: Posted Yesterdayjob requisition id: R8271**FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.****At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.****Job Description Technical Support Engineer – Software****About FORTNA**At FORTNA, we’re at the forefront of innovation in supply chain transformation. In partnership with the world’s second-largest fashion brand, we are building Europe’s most advanced automated Distribution Center. This is your chance to be part of a landmark project redefining logistics excellence!**About the Role:**We’re seeking a hands-on Technical Support Engineer – Software to support our Warehouse Execution Software (WES) and local IT infrastructure in a fully automated warehouse.The Technical Support Engineer will be responsible for providing technical support for FORTNA‘s local Customer. You’ll monitor the WES performance from the control room, resolve operational incidents, and implement system updates, working closely with operations, controls, and engineering teams. This includes utilizing your experience in software development, coding, networking, and customer facing technical support. In this role, you will be collaborating with numerous internal and external engineering and operational department to address and resolve customer issues quickly.**What You’ll Do:*** Monitor and troubleshoot **WES issues and system exceptions*** Act as the **primary responder** for software and network incidents and diagnostics* Participate in on-call/ on-site support, analyse and troubleshoot issues, and implement necessary fixes.* Collaborate with the product team to resolve complex problems on a high priority basis.* Implement **minor changes** to configurations, menus, and workflows* Maintain and enhance **machine networks and server infrastructure*** Enforce and support **network security, user access, and data integrity*** Keep all **software documentation** current and accessible* Foster a team atmosphere by actively collaborating with other team members.* Provide remote support for a FORTNA integrated automated warehouse in Poland**What You Bring:*** Experience in computer science, programming or related field.* Experiences in Core Java/J2EE stack.* Strong experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA.* Experience in writing SQL queries and working with Oracle and/or Postgres.* Strong understand of REST APIs.* Strong understanding of distributed architectures and design pattern.* Team player who works well with technical and non-technical resources.* Strong interpersonal, organizational, time management, and problem-solving skills.* Proven track record in **WES/WMS software or IT infrastructure support*** Experience in diagnosing **network and software-related issues** in industrial settings* Knowledge of **on-site server management**, backups, and monitoring tools (such as SuperSet, Grafana, and DataDog)* Clear, effective communicator able to work cross-functionally and under pressure* Nice to have experiences with direct software customer support and development.**Why Join Us:*** Core technical role in a cutting-edge automated logistics facility* Exposure to advanced WES systems and global integration* Long-term role with opportunities for technical leadership* Collaborative, high-performance support environment