Technical Support Engineer (Network) (Hybrid)

F5; Warszawa; Hybrid; PLN 90,000 - 140,000; Full time

Job summary

F5 in Warsaw, Poland is seeking an experienced EMEA Technical Support Engineer to power and protect applications for enterprise customers. You will resolve complex hardware and software issues, maintain clear communications, and collaborate with engineering teams to deliver high-quality support.

This hybrid role offers ongoing training, exposure to cloud and security technologies, and career growth across multiple domains as you help customers across the globe.

Qualifications

• Enterprise customer support experience in production environments.
• Hands-on LAN/WAN, DNS, TLS, virtualization experience.
• Strong knowledge of TCP/IP and OSI model.
• Ability to read, write and speak English fluently.
• Analytical problem-solving with attention to detail.

Responsibilities

• Provide Level 2 technical support to resolve F5 product issues.
• Maintain clear customer communications including status and action plans.
• Deliver high-quality support experiences for customers and partners.
• Collaborate with tier-three engineering services to overcome challenges.
• Build strong relationships with engineers and other departments.
• Write and update solution articles for internal and external use.
• Manage multiple cases and prioritize based on customer needs.
• Follow Quality Management System processes.
• Pursue ongoing training on products and related technologies.

Skills

LAN/WAN operations

DNS

OpenSSL

Unix/Linux

VMware

Wireshark

TCP/IP

English fluency

Tools

OpenStack

Docker

Kubernetes

NGINX

Ansible

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

This is hybrid position - 30 days per quarter working in the office. Days are up to the employee.

Powering and protecting applications

We empower our customers—the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands to create, secure, and operate applications that deliver extraordinary digital experiences.

Overview of EMEA Technical Support Engineer role

Do you enjoy problem-solving? Are you inspired by helping organizations across the globe?

If so, we have just the job for you. Join F5’s team of Technical Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment.

Working as one of our team opens lots of career development opportunities and unlocks a multitude of domains to specialize in.

Your day-to-day activities will include:

• Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
• Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.
• Providing F5 customers and partners with a consistently high-quality support experience.
• Working with our tier three engineering services team to overcome technical challenges.
• Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
• Writing and updating solution articles to share technical expertise internally and externally
• Handling multiple cases and prioritizing tasks based on customer and business needs.
• Following standards-based processes (as defined in our Quality Management System).
• Continuing your own professional development through participating in ongoing training on our products and related technologies.

The following experience and skills will help you succeed as a Support Engineer at F5:

• Customer support experience with enterprise-level corporate customers in production environments.
• Hands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware.
• Solid grasp of TCP/IP protocols and the OSI model.
• Understanding packet captures using Wireshark
• Knowledge of DNS and HTTP protocol in detail.
• Understating of SSL/TLS handshake
• Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.).
• Ability to read, write and speak English fluently, including technical concepts and terminology.
• Able to communicate technical information to customers with varying levels of technical knowledge.
• Good analytical problem-solving abilities.
• Attention to detail.

The following skills are nice to have but if you don’t have them, F5 will be happy to help you learn those in time :

• Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX, Programming/Scripting (JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git).
• Fluency in other languages.
• Experience with F5 technologies

Our Culture

Watch this video from our CEO to learn more.

Additional details on our culture can be found here:

https://www.f5.com/company/careers/culture

https://www.f5.com/company/diversity-inclusion

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail].