Technical Support Engineer

Felicitysolar; Województwo mazowieckie; On-site; PLN 175,000 - 240,000; Full time

Job summary

Felicitysolar is seeking a Technical Support Engineer to join our international team. The role covers Romania, Italy, Poland, the UK, Spain, the Netherlands, and Germany, with travel for on-site support when required.

You will handle inquiries via hotline, WhatsApp, and email; troubleshoot, guide customers, and collaborate with the China team to resolve issues. A background in electrical engineering or renewable energy, plus English proficiency and a valid driver's license, is required.

Qualifications

• Background in Electrical Engineering, Renewable Energy, Electronics, Mechanical Engineering, or related fields.
• Familiarity with PV and energy storage systems is a plus.
• Proficiency in Romanian, Italian, Spanish, Polish, German, Dutch, and English for daily communication; Chinese preferred.
• Strong communication and problem-solving skills.
• Ability to work with international teams independently.
• Valid driver’s license and willingness to travel when needed.

Responsibilities

• Handle technical support inquiries via hotline
• Provide after-sales support via WhatsApp and email
• Collect, analyze, and report technical issues to the China team for timely resolution
• Support customers with troubleshooting and product guidance
• Occasionally travel within country market or other locations for on-site support, training, or customer visits
• Support other tasks assigned by the supervisor

Skills

Electrical Eng

Renewable Energy

PV systems

Energy storage

Problem solving

Communication skills

English

Polish

Romanian

Italian

Spanish

German

Dutch

Education

Electrical/Electronics/Mechanical Eng degree

Job description

Technical Support Engineer-Romania, Italy, Poland, UK, Spain, Netherlands, Germany

Responsibilities

• 1.Handle technical support inquiries via hotline
• 2.Provide after-sales support via WhatsApp and email
• 3.Collect, analyze, and report technical issues to the China team for timely resolution
• 4.Support customers with troubleshooting and product guidance
• 5.Occasionally travel within country market or other locations for on-site support, training, or customer visits
• 6.Support other tasks assigned by the supervisor

What We're Looking For

• 1.Background in Electrical Engineering, Renewable Energy, Electronics, Mechanical Engineering, or related fields
• 2.Familiarity with PV and energy storage systems is a plus
• 3.Romanian/Italiano/Spainish/Polish/German/Dutch, and English proficiency for daily communication. Chinese proficiency is preference
• 4.Strong communication and problem-solving skills
• 5.Ability to work with international teams independently
• 6.Valid driver’s license and willingness to travel when needed

Office location

• Office location: Bucharest, Romania/Milan, Italy/Madrid, Spain/Frankfurt, Germany/Rotterdam, Netherlands/Warsaw, Poland/Birmingham, UK.