Technical Support Engineer

Rsgroup; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer to provide expert technical support to B2B customers. This remote position requires strong analytical and technical skills, proficiency in Polish and English, and the ability to work collaboratively. Responsibilities include resolving customer inquiries, analyzing data for improvements, and communicating complex information clearly. Benefits include competitive salary, private medical care, and opportunities for professional development.

Benefits

Private medical care

Annual bonus

Holiday allowance

Lunch card

Qualifications

• Strong technical background in automation, mechanics, and electronics.
• Experience handling customer inquiries through multiple channels.
• Ability to analyze data using advanced analytical tools.

Responsibilities

• Provide technical support to B2B customers via various communication methods.
• Analyze processes using MS Excel to improve efficiency.
• Collaborate with teams to deliver solutions for customer and business needs.

Skills

Fluent Polish

Fluent English

Strong analytical capabilities

Interpersonal communication

Technical support experience

Education

Engineering or technical education

Tools

MS Excel

Power BI

SAP

Job description

Technical Support Engineer

Location: Warsaw, MZ, PL, 02-672

Brand: RS Group

Function: Customer Services

Work Location: Virtual

Location: This is a remote position, offering the flexibility to work virtually from anywhere in Poland. Occasional travel to our Warsaw office will be required throughout the year.

The Opportunity

Technical support is a key differentiator for RS Components, as we provide unique assistance to our B2B customers regarding our products.

As aTechnical Support Engineer, you will be part of a collaborative team that prioritizes service and professional support. Your role will involve handling customer inquiries via email, phone, and live chat, ensuring clear and effective communication both verbally and in writing.

You’ll use your strong technical understanding – covering areas such as automation, mechanics, and electronics – to resolve diverse customer queries and deliver an exceptional customer experience. If you enjoy helping others, thrive under pressure, and bring a positive attitude to teamwork, this is the role for you.

What You Will Be Doing

• Provide expert technical support to B2B customers via email, phone, and live chat, ensuring clear and professional communication.
• Use your technical knowledge in areas such as automation, mechanics, electronics, hydraulics, pneumatics, and high-current systems to resolve diverse customer inquiries.
• Analyse data and processes using advanced MS Excel skills and other analytical tools to support decision-making and improve efficiency.
• Collaborate across teams to deliver solutions, influence outcomes, and contribute to continuous improvement initiatives.
• Communicate complex technical and process-related information in a clear and structured way to guide customers and internal stakeholders.
• Support commercial objectives with a results-oriented approach while maintaining a strong customer focus.
• Occasionally work with data infrastructure tools such as Power BI and SAP to manage and interpret transactional data.

WhatYou willBring

• A technical background – such as automation engineer, mechanical engineer, electronics technician, electrician, or similar – with solid knowledge of hydraulics, pneumatics, electronics, and/or high-current systems.
• Engineering or technical education.
• Strong MS Excel skills and proficiency in analytical, statistical, and data manipulation tools.
• Excellent analytical capabilities with logical, structured thinking.
• Ability to communicate complex technical and process-related information clearly and effectively.
• Commercial awareness and a results-oriented mindset.
• Strong interpersonal and communication skills, withfluent Polish and English(C1 level).
• Familiarity with data infrastructure tools such as Power BI and SAP (nice to have).
• Ability to work collaboratively in cross-functional teams and influence outcomes.

We Are RS

We’vebeen solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’,the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and3million unstocked products,we’rea trusted partner to the world’s leading industries.

We’relooking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provideall ofour people the opportunity toparticipatein a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offeringprovide the opportunity for usto recognise,rewardand enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but in Poland include:

• Financial –pension scheme (PPK), annual bonus
• Wellbeing – private medical care (Allianz), subsidy for Multisport card, holiday allowance
• Lifestyle –lunch card, subsidy for learning English language, employee referral scheme
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values

Ready to Make Amazing Happen?

Joinc.9,000colleagues and help us shape the future ofourindustry. Whoever you are, wherever you are – it all starts here.

Apply now and make RS a part of your journey.