Technical Support Engineer

Elektro; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading technology company seeks a Technical Support Engineer in Poland to manage customer inquiries and provide technical expertise for propulsion and handling systems. Candidates should hold a bachelor's degree in engineering, be fluent in English, and have some mechanical experience. The role involves collaborating within a global team and offers a hybrid working arrangement along with competitive benefits such as private medical care and opportunities for development.

Benefits

Private medical care

Life insurance

Sharing costs for sports activities

Career development opportunities

Competitive pay and benefits

Qualifications

• Fluent spoken and written English required.
• Experience with PLM and ERP systems is an advantage.
• Hands-on experience with mechanical processes is beneficial.

Responsibilities

• Gather service request information from customers.
• Support technical inquiries and document support requests.
• Provide technical documentation to customers and engineers.

Skills

Technical expertise

Communication skills

Attention to detail

Initiative and responsibility

Problem-solving

Education

Bachelor's degree in engineering

Job description

• Gather service request information, including vessel, customer and equipment identification and needs for support.
• Carries out standard customer service activities and handle simple customer enquiries
• Document support requests in relevant systems.
• Provide customers and field service engineers with technical documentation.
• Supports colleagues by providing technical expertise to review the quality and integrity of existing installations or structures, and to identify and recommend necessary remedial works.

Our requirements

• A minimum of a bachelor’s degree in engineering (preferred mechanical or mechatronics)
• Fluent spoken and written English.
• Experience, PLM and ERP systems is considered as an advantage.
• Previous hands‑on experience with mechanical beneficial

Optional

• Previous experience in technical customer support role is considered.
• Previous experience with marine sector is considered.

What we offer

• International work environment and multidisciplinary team collaboration.
• Personal and professional development and career opportunities.
• Competitive pay and benefits.
• Hybrid working arrangement.
• Sharing the costs of sports activities.
• Private medical care.
• Sharing the costs of foreign language classes.
• Sharing the costs of professional training & courses.
• Life insurance.
• Parking space for employees.
• Pre-paid cards.
• Sharing the costs of tickets to the movies, theater.
• Sharing commuting costs.
• Employee referral program.
• Opportunity to obtain permits and licenses.
• Charity initiatives.

You are able to

• Communicate in a clear, precise and structured way.
• Demonstrate knowledge and expertise in own area.
• Build a useful network of contacts and relationships and utilize it to achieve set goals.
• Act on own initiative, make things happen and accept responsibility for the results.
• As a Technical Support Engineer, you will join our global team providing technical support for Propulsion & Handling - Thrusters. You will handle customer queries and known issues, ensuring accurate issue logging, basic troubleshooting, and timely escalation. The role requires solid product knowledge, attention to detail, and a customer‑focused approach. You will also assist colleagues in reviewing the quality and integrity of existing installations and recommending remedial actions where needed.
• Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero‑emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.
• Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost‑efficient delivery of services, upgrades and spare parts to secure availability and predictability to our customers.
• KONGSBERG is a leading global technology group. Throughout our proud two‑hundred‑year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.