Technical Support Engineer

co.brick; Gliwice; On-site; PLN 147,312 - 185,256; Full time

Benefits offered by this job

Flexible working hours

Medicover

Development budget

Modern laptop/MacBook

Job summary

A dynamic tech company in Gliwice is seeking a Technical Support Engineer to address technical issues for a multi-tenant cloud-native commerce platform. Responsibilities include analyzing problems, collaborating with support teams, and creating troubleshooting documentation. The ideal candidate has a background in backend technologies and cloud architectures, and possesses strong communication skills. Competitive salary range: 13,200-16,600 PLN gross for employment or 16,000-20,000 PLN net for B2B contracts. Remote work and flexible hours offered.

Qualifications

• Familiar with at least one backend technology: Java/SpringBoot/RxJava/Node.js.
• Strong analytical, troubleshooting, and pragmatic problem-solving skills.
• Strong communication, organization, and customer service skills.
• Strong verbal and written English skills (B2/C1).

Responsibilities

• Analyze and triage technical problems as part of the company 2nd level support team.
• Work with the 1st level support team to communicate solutions back to the customer.
• Root-cause analysis and preparation of product reports or troubleshooting documents for the engineering team.
• Proactively find solutions for technical issues before involving engineering teams.

Tools

GCP

Docker

Kubernetes

Linux

Unix

JavaScript framework

Job description

Overview

Technical Support Engineer

Location: Anywhere

As a Technical Support Engineer, you work primarily to address technical issues relating to company multi-tenant, cloud-native commerce offerings. You will resolve customer and implementation partner complaints or problems, and create product problem reports and troubleshooting documents for each issue.

Product

Enterprise-grade digital commerce platform that manages advanced commerce in B2B and B2C, with a state-of-the-art composable commerce architecture.

Requirements

• Familiar with at least one backend technology: Java/SpringBoot/RxJava/Node.js
• Understanding of cloud software architectures: GCP/Docker/Kubernetes.
• Experience with Linux / Unix environments.
• Strong analytical, troubleshooting, and pragmatic problem-solving skills.
• Strong communication, organization, and customer service skills.
• Strong verbal and written English skills (B2/C1).
• Experience with JavaScript framework e.g Angular/React/Vue.js – is nice to have.

Your tasks

• Analyze and triage technical problems as part of the company 2nd level support team.
• Work with the 1st level support team to communicate solutions back to the customer.
• Root-cause analysis and preparation of product reports or troubleshooting documents for the engineering team.
• Proactively find solutions for technical issues before involving engineering teams and assist them in more complex cases.

Salary and Benefits

• Salary: Employment contract: 13200-16600 PLN gross / B2B: 16000-20000 PLN net +VAT.
• Remote work – up to 100%.
• Wellbeing – flexible working hours, no overtime, cyclical integration, no dress code.
• Benefits – Medicover.
• Tools – modern laptop / MacBook and monitor, ergonomic workplace, no open space.
• Location – new office in the center of Gliwice, parking, our restaurant.
• Project – development of one product (saas, cloud), you work directly with the client, Scrum, small teams.
• Development – new cloud technologies, training budget, individual career paths, knowledge sharing (Lunch Talk).
• Company culture – startup atmosphere, partnership approach, team and independent work, no corporate rules.
• Activity – we organize and support cultural and technological events (Kaczyniec Space, Venture Building).
• Recruitment – 1. verification phone, 2. online meeting (+optional task).

Application

Thank you for your application. If you have any questions, feel free to contact us at [e-mail]

Referral Program: From day one you are able to participate in our internal referral program. Join with colleagues and earn up to 3000 PLN per hired candidate. Bring the whole team and work together again