Technical Solutions Consultant

Visa; Warszawa; Hybrid; PLN 164,000 - 270,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pension plan

Life Insurance

Annual Leave

Wellness Program

Job summary

Visa is hiring a Technical Solutions Consultant in Warsaw. You will support customers, troubleshoot complex issues across APIs, payment processing, authentication, and risk solutions, and collaborate with Product, Engineering, Operations, and Client Services. This hybrid role requires three in-office days per week in Warsaw.

You will mentor colleagues, develop documentation, and contribute to product launches and migration efforts while delivering expert technical guidance to clients.

Qualifications

• Experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
• Experience in technical support, technical consulting, solutions engineering, or client services.
• Strong troubleshooting and problem-solving across multiple systems and technologies.

Responsibilities

• Provide advanced technical consultation and support for complex customer implementations and production issues.
• Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies.
• Act as a trusted technical advisor with product expertise and best-practice guidance.
• Lead technical discussions on solution architecture, integrations, and product capabilities.
• Manage high-priority customer escalations and maintain clear communication throughout incidents.
• Collaborate with Product, Engineering, Operations, and Client Services to resolve issues and improve offerings.
• Identify recurring issues and contribute to root-cause analysis and process improvements.
• Develop knowledge articles, troubleshooting guides, and operational procedures.
• Support new product launches, migrations, and strategic initiatives.
• Share knowledge and mentor junior colleagues.

Skills

Complex technical products

SaaS platforms

APIs

Web services

JSON/XML

Transaction flows

Troubleshooting

English communication

Incident management

Customer-facing

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is zł164,150 - zł269,675 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description

Are you passionate about solving complex technical challenges and helping customers get the most from innovative payment technology?

As a Technical Solutions Consultant , you will play a key role in supporting customers and solving complex technical issues across Visa and Cybersource products and solutions. You’ll work closely with clients and collaborate with Product, Engineering, Operations, and Client Services teams to troubleshoot integrations, resolve high-priority issues, and provide expert technical guidance.

This is a great opportunity for someone who enjoys combining hands-on technical problem solving with customer interaction , working across areas such as APIs, payment processing, authentication, tokenization, and risk solutions. You’ll have the opportunity to become a trusted technical advisor, influence service improvements, and contribute to successful product launches and customer initiatives.

We are looking for two people to join the team. This is a hybrid role based in Warsaw, with an expectation to work from the Warsaw office at least three days per week.

Key Responsibilities

• Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues.
• Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies , using logs, transaction data, system behaviour, and technical documentation to identify root causes.
• Act as a trusted technical advisor and subject matter expert, providing customers and internal stakeholders with product expertise, solution recommendations, and best-practice guidance.
• Lead technical discussions with customers, partners, and internal teams on solution architecture, integrations, and product capabilities.
• Manage high-priority customer escalations, driving issues through to resolution and providing clear, regular communication throughout the incident lifecycle.
• Partner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services.
• Identify recurring technical issues and trends, contributing to root-cause analysis, problem management, process improvements, and automation opportunities.
• Develop and maintain knowledge articles, troubleshooting guides, technical documentation, and operational procedures.
• Support new product launches, migrations, and strategic customer initiatives.
• Share technical knowledge across the team and provide guidance and mentoring to junior colleagues.
• Support team coordination and operational activities, including acting as a deputy for leadership when required.
• Contribute to individual and team performance objectives and participate in off-hours/on-call support when required.
• Use digital tools and emerging technologies, including Generative AI, to enhance productivity, troubleshooting, knowledge management, and customer engagement.
  Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Relevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
• Experience working in a technical support, technical consulting, solutions engineering, or client services environment.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose complex issues across multiple systems and technologies.
• Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
• Good understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.
• Experience using databases and SQL for troubleshooting and data analysis.
• Experience supporting enterprise customers and managing customer-facing technical issues and escalations.
• Fluent English and strong communication, collaboration, and stakeholder management skills , with the ability to explain complex technical concepts to both technical and non-technical audiences and work effectively with Product, Engineering, Operations, and other cross-functional teams.
• Experience within payment processing, eCommerce, digital payments, or financial technology would be an advantage.
• Experience with incident management, product launches, migrations, service improvement, or technical documentation would be beneficial.
• Ability to share technical knowledge and provide guidance or mentoring to other team members.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.