TECHNICAL SERVICES COORDINATOR I

McCormick & Company, Incorporated; Łódź; On-site; PLN 36,000 - 60,000; Full time

Job summary

McCormick & Company, Incorporated in Łódź is seeking an entry-level Regulatory Services Coordinator to support documentation requests and daily mailbox management.

You will coordinate service requests, track ticket numbers in ServiceNow, and ensure timely delivery while collaborating across business functions. This role suits organized individuals with a proactive, flexible approach and good communication skills.

Qualifications

• Technical Education Diploma in Food Science or related discipline.
• Internship in Food Industry, Customer Service or similar area.
• Good analytical skills.
• Organized, methodical, detail oriented and ability to multitask.
• Able to prioritize and manage time effectively.
• Proactive and flexible approach.
• Good oral and written communication skills.
• Ability to work effectively across the business functions, and work effectively as part of a team.
• Ability to support projects related activities.
• Critical thinking & problem solving.
• Intermediate level of computer literacy (specifically Excel, SAP, Outlook and ServiceNow desirable).

Responsibilities

• Manage McCormick Regulatory Services Mailbox: monitor emails, categorize, and file appropriately.
• Assign requests to the correct TSS department by creating ServiceNow tickets or via email.
• Handle standard documentation requests per agreed SLAs.
• Oversee Bundle & Send process for multitask requests as per SLAs.
• Coordinate daily meetings and prioritize work based on Business Partners feedback; communicate deadlines.
• Maintain Daily Activities Tracker: log requests and ServiceNow ticket numbers.
• Communicate proactively with internal and external customers about delivery timelines and delays.

Skills

Analytical skills

Multitask

Time management

Communication skills

Education

Diploma in Food Science

Tools

Excel

SAP

Outlook

ServiceNow

Job description

Select how often (in days) to receive an alert:

• McCormick Regulatory Services Mailbox management - monitoring all incoming e-mails, maintaining e-mails categorization, placing e-mails in appropriate folders
• Requests assignment to appropriate TSS department by creating ServiceNow ticket or to other McCormick departments via e-mail
• In-Out requests management for Standard McCormick Documentation requests as per agreed SLAs
• Bundle & Send process management for completed multitask requests as per agreed SLAs
• McCormick Regulatory Services Daily Meeting management & coordination of appropriate work prioritization based on Business Partners feedback; proactive and reactive communication to TSS all information impacting work prioritization, for example deadlines updates
• McCormick Regulatory Services Daily Activities Tracker Management - keeping track of all incoming requests including date when action completed and Service Now Ticket Number
• Managing proactive and reactive communication with internal & external customers requests in relation to expected delivery timelines and ticket tracking numbers; managing proactive communication in terms of expected service delays for multitasks

CANDIDATE PROFILE

• Technical Education Diploma in Food Science or related discipline
• Internship in Food Industry, Customer Service or similar area
• Good analytical skills
• Organized, methodical, detail oriented and ability to multitask
• Able to prioritize and manage time effectively
• Proactive and flexible approach
• Good oral and written communication skills
• Ability to work effectively across the business functions, and work effectively as part of a team
• Ability to support projects related activities
• Critical thinking & problem solving
• Intermediate level of computer literacy (specifically Excel, SAP, Outlook and ServiceNow desirable)

WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you'll be empowered to focus on more than your individual responsibilities. You'll have the opportunity to be part of something bigger than yourself- to have a sign in where the company is going and how it's growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.