Technical Product Support Specialist I - Air Pricing

Sabre; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Luxmed medical coverage

Hybrid work model

Referral bonus

Job summary

Sabre Kraków, within the Offers, Pricing and Revenue Management team, seeks a Technical Product Support Specialist with a background in the Global Distribution System and travel industry. You will deliver high-quality Pricing, Shopping and Fares support to Airlines and Agency customers, analyze complex fares, and assist with deployment of new products.

The role is hybrid (3 days in the Kraków office) and involves collaboration with cross-functional teams to ensure operational continuity and

Qualifications

• Strong analytical and problem-solving skills.
• Self-motivated, able to work under minimal supervision.
• Readiness to learn complex airline fares system.
• Excellent English communication skills.
• Excellent interpersonal and teamwork skills.
• Knowledge of Sabre GDS required.
• Previous travel industry experience preferred.
• Basic understanding of Sabre APIs/ATPCO preferred.

Responsibilities

• Provide specialized Pricing, Shopping and Fares support to Sabre customers and partners.
• Analyze mid to high complexity air fares issues in real time and certification environments.
• Highlight priority fixes based on financial impact and usability.
• Research Agency Debit Memos to safeguard Sabre Fare Guarantee Policy.
• Assist development and marketing teams with functionality questions and testing issues.
• Track problems and escalate to other technical levels and teams.

Skills

Analytical skills

Self-motivated

English proficiency

Teamwork

Tools

Sabre GDS

Sabre APIs

Job description

Location: Kraków (hybrid work - 3 day per week in the office)

Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within the Customer Care organization. The team is looking for Technical Product Support Specialist with the Global Distribution System and/or travel industry background.

The main duties consist of delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.

What you'll do?

• providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners
• analyzing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions
• highlighting priority of required system fixes depending on financial impact and system’s usability levels
• safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research
• supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product
• problem tracking and escalations to other technical levels and teams

What you'll bring?

Requirements

• strong analytical and problem-solving skills
• self-motivated, able to work under minimal supervision
• readiness to learn complex airline fares system
• excellent English communication skills
• excellent interpersonal and teamwork skills
• Knowledge of Sabre GDS required.
• previous travel industry experience preferred
• basic understanding of Sabre APIs/ATPCO preferred

Important

While the responsibilities outlined above represent the core focus of the Offers, Pricing and Revenue Management role, this position is also an integral part of the Customer Care Support organization.

This team is made up of specialists who provide critical support to the distribution business, covering travel agencies, airlines, hotels, and car rental vendors. As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution.

Benefits

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year
• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
• Baby Bonus: benefit from one-time allowance on childbirth or adoption
• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed extensive medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
• Employee Assistance Program: find help in free, confidential program with a certified counselor
• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
• Certification and tuition reimbursement
• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
• No dress code
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
• Attractive Referral Bonus: earn $2500 USD for every hired referral