Technical Product Owner - Patient Support

F. Hoffmann-La Roche AG; Warszawa; On-site; PLN 213,000 - 395,000; Full time

Benefits offered by this job

Annual bonus

Training budget

Recharge Fridays

Take Time program

Private healthcare

Group life insurance

Multisport

Stock purchase plan

Job summary

Roche Polska Sp. z o.o. is seeking a Technical Product Owner for the DIA Commercial Patient Support area to bridge business priorities with scalable, secure tech solutions.

You will own the product backlog, guide architectural coherence, and drive collaboration across BPOs, engineers, MSPs, and enterprise teams. You will champion high-value work, manage budgets, and ensure compliance while advancing the digital patient support ecosystem.

Qualifications

• Experience leading technical initiatives and coaching engineers across medium to large-scale projects.
• Strong ability to translate business priorities into agile technical specs and roadmaps.
• Proven capability to manage budgets, resources and vendor costs at scale.

Responsibilities

• Own the technical backlog for assigned systems and ensure alignment with commercial objectives.
• Ensure solutions meet architectural patterns, non-functional requirements, and security/compliance standards.
• Collaborate with BPOs, engineering squads, MSPs and enterprise architects to deliver robust tech solutions.
• Capture product knowledge, create runbooks, and drive operational runbooks for high availability.
• Lead cross-functional alignment across integrations and data workflows.

Skills

Leadership coaching

Analytical thinking

Agile & governance

Commercial acumen

Mentoring & communication

Strategic product ownership

Tools

Salesforce

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Technical Product Owner - Patient Support Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting‑edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world. At Roche, we offer a hybrid work model that combines flexibility with in‑person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, townhalls, teammeetings, and other collaborative events.

The Position

As the Technical Product Owner (m/f/d) for the DIA Commercial Patient Support area, you will operate at the intersection of complex systems engineering and strategic commercial outcomes. You will own the technical vision, architectural coherence, and feature backlog for the platforms that enable our commercial customer service ecosystem. Acting as the definitive bridge between Business Product Owners (BPOs), engineering squads, Managed Service Providers (MSPs), and enterprise architecture, you will translate high‑level business priorities into precise, scalable, secure, and compliant technical implementations.

Opportunity

• Outcome Accountability & Execution: Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance (CSV & QA best practices). You will actively champion high‑value work and challenge low‑impact efforts.
• Architecture & Non‑Functional Excellence: Proactively ensure all solutions adhere to established architectural patterns, global technology strategies, and non‑functional expectations (performance, reliability, scalability). (Strong Salesforce knowledge is a plus).
• Business Collaboration: Partner closely with BPOs to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities.
• System Ownership & Governance: Serve as the accountable System Owner, ensuring applications remain fit‑for‑purpose, secure, and fully compliant with IT governance throughout their lifecycle.
• Financial Responsibilities: Manage project budgets and resource allocation effectively, ensuring all initiatives are delivered within financial constraints and optimized.
• Knowledge Transfer & Operational Continuity: Drive the structured capture of product knowledge, comprehensive system documentation, and operational runbooks to ensure high availability and seamless operational handovers.
• Cross‑Functional Coordination: Drive alignment across integrations, data workflows, and Managed Service Provider (MSP) coordination while actively participating in Agile ceremonies.

Who you are

• Leadership & Coaching: Demonstrated experience defining tasks, coaching engineers, and successfully driving medium to large‑scale technical initiatives.
• Analytical Skills & Agility: Strong analytical skills with the ability to deeply understand business processes and translate them into agile, actionable technical specifications. You master agile principles (sprint planning, backlog refinement, retrospectives) effortlessly.
• Tech Expertise: Deep experience with API‑first architectures, integration patterns, and event‑driven approaches, as well as DevOps and platform engineering practices (CI/CD pipelines, automated validation, cloud‑native operating models).
• Quality & Governance Mindset: Hands‑on experience owning testing strategies, defect management, IT governance, and system documentation for enterprise‑scale platforms.
• Commercial Acumen: Proven commercial acumen, with a track record of managing project budgets, optimizing resource allocation, and managing vendor costs.
• Mentoring & Communication: Exceptional leadership and mentorship skills specifically for senior engineers (e.g., through design reviews) paired with strong, full professional fluency in English to effectively translate complex technical topics for varied stakeholder ecosystems.

What you get

• Salary range 19,075 - 35,425 PLN gross based on the employment contract.
• Annual bonus payment based on your performance.
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
• Recharge Fridays (2 Fridays off per quarter available).
• Take time Program (up to 3 months of leave to use for any purpose).
• Vacation subsidy available.
• Flex Location (possibility to perform our work from different places in the world for a certain period of time).
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
• Private healthcare (LuxMed packages).
• Group life insurance (UNUM).
• Multisport.
• Stock share purchase additions.
• Yearly sales of company laptops and cars and many more!

Compensation & Benefits

• the expected salary range for this position, based on the primary location of Warsaw Grafit is 228,900.00 PLN - 425,100.00 PLN.
• Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location.
• In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance.
• This position also offers an attractive benefits package.
• Learn more about how we reward our employees at Roche.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html Roche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.