Technical Presales Specialist

AVSystem; Kraków; On-site; PLN 169,851 - 254,776; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible working hours

Professional development opportunities

Onsite gym

Comfortable office amenities

Job summary

AVSystem in Kraków is looking for a customer-focused technology professional to join their Presales team. The successful candidate will support customers in understanding and adopting the Cloud ACS platform through technical presentations, demos, and tailored solutions.

Key responsibilities include leading Proof of Concepts, troubleshooting, and aligning solutions with customer needs. The role offers flexibility in working hours and a range of professional development opportunities in a collaborative environment.

Qualifications

• Proactive, customer-oriented professional with experience in technology roles.
• Good understanding of networking fundamentals and troubleshooting.
• Fluency in English and Polish is essential.

Responsibilities

• Conduct technical product presentations and demos with prospects.
• Prepare and manage Proof of Concepts and trial environments.
• Collaborate closely with Sales and Support teams.

Skills

Technical support experience

Networking fundamentals

Communication skills

Presentation skills

CRM tools experience

Tools

Salesforce

Job description

Join our Presales team and help customers understand, validate, and successfully adopt our Cloud ACS platform. We are looking for a customer-focused technology professional who enjoys understanding customer needs, leading technical conversations, and helping organizations discover the value of our Cloud ACS platform.

Key responsibilities

• Conduct technical product presentations, demos, and discovery sessions with prospects
• Prepare and manage Proof of Concepts (PoCs) and trial environments
• Analyze customer requirements and networking challenges to align solutions with Cloud ACS capabilities
• Troubleshoot technical and network-related issues during evaluationsAddress technical questions, including RFPs and architecture or security assessments
• Translate complex technical concepts into clear, business-friendly communication
• Collaborate closely with Sales, Customer Success, Product, and Support teams to ensure a smooth customer journey and handover after contract signing

Requirements

• Proactive, customer-oriented professional with experience in technical support, pre-sales, technical consulting, or other customer-facing technical roles
• Good understanding of networking fundamentals and troubleshooting (TCP/IP, DHCP, DNS, TR-069/TR-369 or similar protocols is a plus)
• Ability to quickly learn and work with complex technical platforms
• Strong communication, presentation, and customer-facing skills with the ability to explain technical topics clearly and in a structured way
• Experience with CRM/ERP tools (e.g. Salesforce)
• Fluency in English and Polish (spoken and written)

What we offer

• Opportunity to work with a leading device management platform (Cloud ACS)
• Space to grow both vertically (Senior Presales) and horizontally (Customer Success, post-sales roles)
• Real exposure to global customers, including participation in international conferences and industry events
• Collaborative work environment with support from talented teams
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
• Professional development through training, conferences and knowledge sharing
• Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
• Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room