Technical Operations Manager - Platform Business & API Partnerships (m/f/d)

FlixBus; Warszawa; Hybrid; PLN 180,000 - 290,000; Full time

Benefits offered by this job

Travel perks

Work from anywhere up to 60 days/year

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Job summary

Flix in Warsaw seeks a Technical Operations Manager to own the operational relationship with API partners and lead cross‑functional projects that scale our platform globally. You will onboard third‑party carriers, maintain inventory across integration models, and guide country organizations through partner needs.

You will work with internal tools and engineers to resolve issues, improve onboarding, and enhance the partner and customer experience in a dynamic, international environment.

Qualifications

• Degree in International Business, Business Administration, Economics, Management, Engineering, or similar field.
• 5+ years of relevant experience in operations, project management, account management or comparable B2B roles.
• Proven track record of managing stakeholders and delivering cross‑team projects.
• Comfortable in a technical environment with API integrations and data.
• Ability to set goals, structure work, and find creative workarounds to meet stakeholder needs.

Responsibilities

• Own onboarding of third‑party carriers and maintain inventory across integration models.
• Be the operational point of contact for B2B partners, guiding integrations and resolving issues.
• Drive cross‑functional projects from scoping to delivery to improve onboarding and partner experience.
• Support country organizations by translating partner needs into operational solutions.
• Collaborate with Engineering to enable new business opportunities and improve customer experience.

Skills

Operations management

Project management

Account management

Process improvement

Stakeholder management

API integrations

Data analysis

English communication

Education

Bachelor's degree or equivalent

Job description

Technical Operations Manager – Platform Business & API Partnerships (m/f/d)

City: Warsaw
Department: Sales & Account Management

Recruiter: Tavleen Bindra

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We are looking for a motivated and driven Technical Operations Manager who will own the operational relationship with our API partners and lead the cross-functional projects that take our platform to the next level. You will have a direct influence on our success and the way we scale our business globally.

You will be part of a self-organized, cross-functional Platform Business Team, focusing on 3rd party supply. This role builds on the same foundation as the rest of our Tech Operations team – integrating and maintaining partner inventory – and extends it toward B2B partner management and project delivery: being the operational counterpart our partners and country organizations rely on, and driving the initiatives that improve how we onboard and operate at scale. Your work directly contributes to the future of mobility.

About the Role

• Own partner integration and inventory. You own the end-to-end process of onboarding third-party carriers onto our platform and keeping their inventory healthy across all integration models (self-service, manual, hybrid, and API integrations), contributing directly to our revenue and inventory growth.
• Handle B2B partners. You are the operational point of contact for our partners, guiding them through integration, resolving technical and operational issues, and building the trust that keeps inventory live and growing.
• Lead cross-functional projects. You drive operational projects end to end by scoping, aligning stakeholders, and delivering – to improve onboarding, integration quality, and the partner and customer experience.
• Support our country organizations. You build strong relationships with Business Development Managers across our country organizations, understand their and their partners' needs, and translate them into operational solutions.
• Be an expert user of our internal tools. You work closely with our Engineer to enable new business opportunities, resolve technical issues, and improve the customer experience.

About You

• Holds a degree in International Business, Business Administration, Economics, Management, Engineering, or a similar field.
• 5+ years of relevant experience in operations, project management, account management, process improvement, or a comparable B2B-facing role.
• Proven track record of managing stakeholders and delivering projects that involve multiple teams.
• Comfortable in a technical environment – you understand API integrations and data, and can translate between partners and Tech.
• You can set your own goals, structure your work to meet them, and find creative workarounds to meet stakeholder needs.
• You are a thorough and detail-oriented person who strives to make data-based decisions.
• You love an international environment and are a team player.
• You are fluent in English; any other language is a plus.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!