Technical Community Lead

Hercules; Poland; On-site; PLN 284,799 - 640,798; Full time

Benefits offered by this job

Healthcare, vision, and dental

Unlimited AI budget

Flexible vacation policy

Daily lunches, dinners, and snacks in the office

Job summary

A technology company in Poland is hiring a Technical Community Lead to manage their public forum, provide technical support, and build scalable community systems. The ideal candidate should have strong TypeScript and AI skills, excellent communication, and a community-focused mindset. Responsibilities include ensuring user support, developing automation workflows, and fostering community engagement through various programs. Compensation ranges from $80k to $180k, depending on seniority and location.

Qualifications

• Ability to debug and advise on TypeScript.
• Experience in prompting and debugging AI behavior.
• Strong communication skills, both written and verbal.
• Energetic and creative mindset focused on community engagement.

Responsibilities

• Own the public forum and manage support routing effectively.
• Provide hands-on technical help to users.
• Build scalable community systems and automate workflows.
• Develop community programs and manage feedback loops.

Skills

TypeScript

AI skills

Excellent written and verbal communication

High-energy, creative, community-first attitude

Job description

What are we looking for?

We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands‑on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.

What will you lead?

• Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)

• Hands‑on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock

• Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)

• Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons

• Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

What skills do we expect you to have?

• Strong TypeScript (you can actually debug and advise)

• Strong AI skills (prompting, agent workflows, debugging AI behavior)

• Excellent written and verbal communication

• High‑energy, creative, community‑first

• Nice‑to‑have: experience running/scaling an online community

What are Hercules’ operating principles?

1. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.

2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self‑serve. We’re proud of our work.

3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in‑office or remote?

Hercules founding team works in‑office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

What are Hercules’ benefits?

• Healthcare, vision, and dental

• User whatever AI tools you’d like (you have an unlimited AI budget)

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office

• We guarantee you will do the best work of your career here

What’s the compensation?

$80k-$180k + equity (depends on seniority, equity, and location)