Technical Adoption Specialist - Forma / APS

Autodesk; Kraków; On-site; PLN 261,000 - 382,000; Full time

Benefits offered by this job

In-person onboarding

Competitive compensation

Job summary

Autodesk is seeking a highly motivated technical advisor for Autodesk Customer Success in Kraków. You will deliver coaching sessions, understand customer workflows, and help clients maximize product investment with Autodesk solutions.

You will act as a trusted advisor, develop enablement content, and lead live and scalable sessions while collaborating with a global team to drive measurable outcomes for enterprise customers.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in a related field.
• Advanced knowledge of AEC tech and automation.
• Experience with Cloud APIs and API testing tools like Postman.
• Understanding of HTTP methods and JSON handling.
• Ability to manage multiple projects with priorities.
• Able to learn quickly in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver product and workflow coaching sessions to adopt Autodesk solutions and activate key workflows.
• Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
• Lead live coaching and scalable group enablement sessions (1:many) for end users with guidance and best practices.
• Act as a technical trusted advisor to customers, demonstrating product expertise to achieve business outcomes using Autodesk technology.
• Develop, update, and maintain enablement content, learning resources, and digital assets supporting coaching delivery.

Skills

AEC technologies

Cloud APIs

Postman tooling

HTTP/JSON

Project management

Agile methods

Communication skills

Fast learner

Education

Bachelor's degree

Tools

Postman

Autodesk Platform Services

API testing

Job description

Position Overview

Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes.

Job Requisition ID

26WD98866

Responsibilities

• Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows.
• Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
• Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow‑specific guidance and best‑practice sharing.
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
• Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards.

Minimum Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 5 years' experience in related field
• Advanced knowledge of Architecture, Engineering and Construction (AEC) technologies and automation building blocks
• Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows
• Understanding of HTTP methods, ability to construct and send HTTP requests to API’s and ability to handle JSON responses returned by API’s
• Able to manage several projects at a time, setting the right priorities
• Proven ability to be agile and learn quickly in a fast‑paced environment
• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

Preferred Qualifications

• Technical consulting experience and/or technical project delivery experience with large, demandingcustomers
• Experience supporting automation in an enterprise environment or working directly with enterprise clients
• Experience with Autodesk Platform Services
• Experience scripting using VB, PowerShell, .NET, Python, C, or C++
• Experience with low code / no code environments (e.g. Workato or PowerAutomate)
• Enthusiasm and passion for technology and innovation
• Demonstrated ability to build and maintain strong relationships at all levels
• Excellent team player, enjoying supporting and interacting with other members of a global team.

The Ideal Candidate

• Courage: The passionate self‑belief and trust necessary to be bold and brave in one’s actions to enable controlled risk‑taking which allows positions to be challenged, thereby delivering strong results
• Speed:We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes
• Accountability:The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome
• Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes
• Solving system-wide:Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross‑geo collaboration and communication to develop a shared vision enabling faster time‑to‑value adoption

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Germany based roles, we expect a starting base salary between 60,000 EUR and 88,000 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In‑Person Onboarding and Identity Verification

This role may require in‑person onboarding and/or in‑person ID verification.

Are you an existing contractor or consultant with Autodesk?

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