Technical Account Manager - Middle

SOFTSWISS; Remote; PLN 180,000 - 240,000; Full time

Job summary

A leading software development company in Poland is seeking a Technical Account Manager to enhance client services on the SOFTSWISS Sportsbook Platform. The role involves managing client integrations, resolving queries, and ensuring system stability. Candidates must possess strong skills in API communication, HTML, and CSS. The position offers full-time remote work flexibility, private insurance, and various benefits including additional time off and comprehensive training programs.

Benefits

Full-time remote work opportunities

Flexible working hours

Private insurance

Additional 1 Day Off per calendar year

Sports program compensation

Comprehensive Mental Health Programme

Free online English lessons

Generous referral program

Training and participation in professional conferences

Qualifications

• Proficient in API communication and reading log files.
• Strong command of HTML, CSS, and SEO principles.
• Basic understanding of Quality Assurance processes.

Responsibilities

• Support and manage client integrations.
• Resolve client queries as first line of support.
• Translate client requirements into development tasks.
• Maintain technical infrastructure for stability.
• Collaborate with teams to deliver functional products.
• Communicate with clients regarding feature requests.

Skills

B2 level in English

B2/C1 level in Russian

API communication understanding

HTML

CSS

Web performance principles

SEO principles

Quality Assurance practices knowledge

Figma

Analytical skills

Organizational skills

Communication skills

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform

The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team’s goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients. We are searching for driven individuals who are passionate about what they do and are ready to work on engaging tasks and exciting projects together.

Purpose of the role:

• You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.

• Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.

Key responsibilities:

• Process and resolve client queries, acting as the first line of technical support

• Analyse client requirements and translate them into actionable tasks for the development team

• Maintain and monitor the technical infrastructure to ensure stability and uptime

• Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients

• Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues

Required Experience:

• B2 level in English, B2/C1 level in Russian

• Solid understanding of API communication and reading log files

• Good command of HTML, CSS, and knowledge of web performance and SEO principles

• Basic knowledge of Quality Assurance practices and Figma

• Strong analytical, organizational, and communication skills

Nice to have:

• Experience or knowledge of the iGaming/Sportsbook industry

• Confident use of browser DevTools for troubleshooting and diagnostic

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different