Technical Account Manager

Akamai Technologies GmbH; Kraków; Hybrid; PLN 433,000 - 606,000; Full time

Job summary

Akamai Technologies is seeking a Technical Account Manager (TAM) for Guardicore Segmentation to guide enterprise customers in implementing Zero Trust segmentation and to maximize value from the Akamai platform while strengthening security posture.

This technical, customer-facing role will collaborate with Customer Success, Professional Services, Product, and Support across the EMEA region to own the technical relationship, drive adoption, and deliver strategic value.

Qualifications

• Have relevant experience in a customer-facing technical role (TAM, Solutions Engineer, Security Engineer, or similar)
• Have solid understanding of networking fundamentals (TCP/IP, firewalls, routing, segmentation)
• Have experience with cybersecurity concepts (Zero Trust, microsegmentation, threat detection)
• Have hands‑on experience with Linux/Windows environments
• Have solid troubleshooting and problem‑solving skills
• Have experience working with large enterprise customers in EMEA and be fluent in English

Responsibilities

• Owning the Technical Relationship
• Driving Customer Success & Adoption
• Delivering Strategic Value
• Demonstrating Technical Expertise & Problem Solving
• Driving Growth & Expansion

Skills

Customer-facing

TAM experience

Networking basics

Zero Trust

Linux/Windows

English fluency

Tools

Linux

Windows

Job description

Are you excited to work with innovative security products? / Does the prospect of a career in cybersecurity inspire you?

Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?

Join Akamai's Enterprise Security Group Customer Success Team!

We're always looking for new people to further our purpose of making life better for billions of people, billions of times a day by powering and protecting businesses online.

Partner with the best

As a Technical Account Manager (TAM) for Guardicore Segmentation at Akamai Technologies, you will act as a trusted technical advisor to our strategic enterprise customers. You will guide them in implementing and optimizing Zero Trust segmentation strategies, ensuring they maximize the value of our platform while strengthening their security posture.

This is a technical, customer-facing role that combines cybersecurity expertise, relationship management, and strategic thinking. You will work closely with customers across the EMEA region, as well as with internal teams including Customer Success, Professional Services, Product, and Support.

As a Technical Account Manager, you will be responsible for:

• Owning the Technical Relationship
• Driving Customer Success & Adoption
• Delivering Strategic Value
• Demonstrating Technical Expertise & Problem Solving
• Driving Growth & Expansion

Do what you love

To be successful in this role you will:

• Have relevant experience in a customer-facing technical role (TAM, Solutions Engineer, Security Engineer, or similar)
• Have solid understanding of networking fundamentals (TCP/IP, firewalls, routing, segmentation)
• Have experience with cybersecurity concepts (Zero Trust, microsegmentation, threat detection)
• Have hands‑on experience with Linux/Windows environments
• Have solid troubleshooting and problem‑solving skills
• Have experience working with large enterprise customers in EMEA and be fluent in English

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Job Info

• Job Identification 2869
• Locations Centrum Biurowe Vinci, Krakow, Malopolskie, 31-323, PL (Remote)