Team Leader Customer Service

Eurofins; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global analytical testing company based in Katowice is seeking a candidate to manage customer communications and support various departments in preparing quotations and lab cost estimations. The ideal candidate will have a commercial apprenticeship or significant experience in a similar role, strong communication skills, and proficiency in English. The position offers a unique chance to contribute to a company dedicated to making life safer and healthier.

Qualifications

• Minimum 3 years proven experience in a similar field.
• Ability to communicate well with all organizational levels of customers.

Responsibilities

• Answering customer inquiries by telephone and e-mail.
• Initiating lab cost estimations, monitoring deadlines.
• Preparation and sending of quotations and order confirmations.
• Maintenance of ERP data including customer, contact and product data.
• Contribute to continuous improvement of process flows.

Skills

Communication skills

MS-Office skills

ERP skills

Analytical thinking

Fluent English

German (advantage)

French (advantage)

Education

Completed commercial apprenticeship 'Kaufmann / -Frau EFZ'

At least 3 years of experience in a similar position

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to ca. 63,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

• Answering customer inquiries by telephone and e-mail and support Sales, Labs and Project Management in the customer communication
• Initiating lab cost estimations, monitoring deadlines and follow-up as base for quotations
• Preparation and sending of quotations and order confirmations including follow-up communication with customers
• Arranging prepayments, invoices and credit notes for laboratory testing, marketability, production monitoring, document deposits and routine inspections.
• Maintenance of ERP data including customer, contact and product data
• Contribute to continues improvement of process flows and interfaces between the different functions and support the development of the ERP-System
• Sending test reports and certificates to clients
• Working closely with Sales Executives in the inquiry and quotation phase
• Providing active support to Sales, Marketing, Certification, Labs, Project Management and Accounting in the clarification of internal and external issues within the scope of the tasks listed above.
• Assisting in the telephone service in the absence of the responsible switchboard person
• The current Management Hand Book is used as a basis.

Qualifications

• Completed commercial apprenticeship "Kaufmann / -Frau EFZ" or at least 3 years of experience in a similar position
• Minimum 3 years proven experience in a similar field
• Ability to communicate well with all organizational levels of our customers
• MS-Office skills and ERP skills
• Fluent English and German and French as an advantage
• Analytical, structured way of thinking and acting