Support Specialist (f/m/d)

IDEX Corporation; Kraków; On-site; PLN 187,000 - 280,000; Full time

Job summary

IDEX Corporation's WinCan division is seeking a dedicated Support Specialist for the Partner Success Team to ensure our international sales partners receive the support, information, and resources they need to succeed.

You will serve as the first point of contact for inquiries, coordinate with internal teams, and help with partner onboarding, training, and ongoing program development while maintaining high data quality and effective communication in English and German.

Qualifications

• Business or technical training or a comparable qualification.
• Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry.
• An affinity for technical topics and the ability to communicate technical concepts clearly.
• Strong service and customer focus.
• Ability to work independently, in a structured and reliable manner.
• Excellent communication skills in German and English; additional languages (French, Spanish) are a plus.
• Proficiency with CRM, ERP, or collaboration systems.
• Experience with SaaS, cloud, or IT solutions is a plus.
• Enjoyment of working with international partners and teams.

Responsibilities

• Serve as the first point of contact for general and technical inquiries from our international sales partners
• Ensuring professional, timely, and solution-oriented communication
• Coordinating and following up on partner-related issues in close collaboration with internal teams and specialists
• Supporting our partners with sales-related activities and administrative processes
• Assisting with the planning, organization, and execution of partner-related initiatives and events
• Supporting the onboarding of new partners and ensuring a smooth transition
• Coordinating training sessions, workshops, and organizational measures
• Providing up-to-date sales, marketing, and training materials
• Continuously developing our partner programs
• Maintaining partner data, documentation, and feedback records
• Ensuring high data quality and transparency within the relevant systems
• Assisting with the creation of reports and analyses

Skills

Sales support

Customer success

Partner management

Inside sales

Technical communication

Customer service

German & English

CRM/ERP tools

SaaS/Cloud IT

International collaboration

Education

Business or technical training

Tools

CRM software

ERP systems

Collaboration tools

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Location: hybrid or remote (Germany/Switzerland/UK/Poland)

At WinCan, we develop world-leading software solutions for the condition assessment and management of sewer and infrastructure networks. To strengthen our team, we are looking for a Support Specialist for our Partner Success Team to ensure that our sales partners worldwide receive the support, information, and resources they need to succeed. With your organizational skills, service-oriented mindset, and keen understanding of customer needs, you’ll play a

key role in delivering a positive partner experience.

Your Responsibilities

• Serve as the first point of contact for general and technical inquiries from our international sales partners

• Ensuring professional, timely, and solution-oriented communication

• Coordinating and following up on partner-related issues in close collaboration with internal teams and specialists

• Supporting our partners with sales-related activities and administrative processes

• Assisting with the planning, organization, and execution of partner-related initiatives and events

• Supporting the onboarding of new partners and ensuring a smooth transition

• Coordinating training sessions, workshops, and organizational measures

• Providing up-to-date sales, marketing, and training materials

• Continuously developing our partner programs

• Maintaining partner data, documentation, and feedback records

• Ensuring high data quality and transparency within the relevant systems

• Assisting with the creation of reports and analyses

What You Bring to the Table

• Business or technical training or a comparable qualification

• Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry

• An affinity for technical topics and the ability to communicate technical concepts clearly

• Strong service and customer focus

• Ability to work independently, in a structured and reliable manner

• Excellent communication skills in German and English; additional languages (French, Spanish) are a plus

• Proficiency with CRM, ERP, or collaboration systems

• Experience with SaaS, cloud, or IT solutions is a plus

• Enjoyment of working with international partners and teams

What we offer you

• A varied role with a direct impact on the success of our international partner network

• A modern, innovative, and international work environment

• Flat hierarchies and quick decision-making processes

• Flexible work arrangements and attractive career development opportunities

• A motivated team that celebrates successes together

Interested?

Then we look forward to receiving your application and getting to know you.

Compensation Information

The expected pay range for this position is 50,000 - 75,000 annually.

Ultimately, in determining your pay, we may also consider your experience, and other objective job-related factors. This position may be eligible for a bonus or other incentive plan, as well as other forms of compensation.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Job Family: Sales

Business Unit: WinCan