Support Solutions Engineer, Data Platform & NoSQL Automation

Netflix; Polska; On-site; PLN 169,000 - 254,000; Full time

Job summary

A leading streaming service provider seeks a Support Solutions Engineer in Poland. The role focuses on enhancing customer experiences through automated support, troubleshooting technical issues, and improving support tools. Candidates should possess strong communication skills, experience with NoSQL solutions, and a passion for customer service. This position offers a dynamic, supportive environment emphasizing collaboration and innovation.

Qualifications

• Experience in working with cross-functional teams.
• Strong passion for customer experience.
• Ability to communicate effectively in writing and speech.

Responsibilities

• Monitor and handle customers’ requests effectively.
• Troubleshoot and solve technical issues efficiently.
• Develop and improve support tools continuously.

Skills

Customer support experience

Data-driven decision making

Excellent communication skills

Collaboration skills

Scripting/automation proficiency

Experience with NoSQL solutions

Monitoring systems knowledge

Troubleshooting capabilities

Tools

Elasticsearch

Redis

AWS

Git CLI

Job description

A leading streaming service provider seeks a Support Solutions Engineer in Poland. The role focuses on enhancing customer experiences through automated support, troubleshooting technical issues, and improving support tools. Candidates should possess strong communication skills, experience with NoSQL solutions, and a passion for customer service. This position offers a dynamic, supportive environment emphasizing collaboration and innovation.