Strategic Operations Manager - Mortgage & Finance

LBC Mortgage; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Growth opportunities

Direct leadership access

Ground-up systems

Fast-paced environment

Tech focus

Job summary

LBC Mortgage is seeking an experienced Operations Manager to oversee day-to-day operations and optimize internal processes. The role requires strong U.S. business experience and mortgage industry familiarity, with the ability to manage multiple departments and drive KPI-based performance.

The candidate will strategize and execute, building scalable processes and SOPs, while collaborating with leadership to deliver continuous improvement in a fast-paced mortgage environment.

Qualifications

• 3+ years in Operations Management or a similar leadership role.
• Strong experience working in the U.S. business environment.
• Experience in mortgage or financial services is highly preferred.
• Familiarity with SOPs, KPIs, and process improvement.

Responsibilities

• Oversee and manage the company's day-to-day operations.
• Develop, implement, and improve operational processes and SOPs.
• Coordinate workflows between Sales, Processing, Underwriting, Marketing, and other departments.
• Monitor team performance and operational KPIs.
• Identify bottlenecks and implement efficiency improvements.
• Establish procedures and accountability across departments.
• Help build scalable operational structures to support growth.
• Assist with hiring, onboarding, and performance management as needed.

Skills

Operations leadership

US business experience

Mortgage industry experience

Cross-functional collaboration

Tools

CRM systems

Workflow management

Job description

LBC Mortgage is seeking an experienced Operations Manager to oversee day-to-day operations and optimize internal processes. The role requires strong U.S. business experience and mortgage industry familiarity, with the ability to manage multiple departments and drive KPI-based performance.

The candidate will strategize and execute, building scalable processes and SOPs, while collaborating with leadership to deliver continuous improvement in a fast-paced mortgage environment.