Strategic Growth Partner, Customer Success

Vertage Inc.; Polska; Hybrid; PLN 180,000 - 300,000; Full time

Job summary

Impellam is seeking a Business Partner, Customer Success (Program) to join the MSP Program Management Office for a major client. You will own commercial outcomes, drive program adoption, and work with Service Delivery and Shared Back-Office teams to ensure flawless operations.

Build senior client relationships, identify new business opportunities, and lead a confident commercial talk track while delivering measurable account value.

Qualifications

• Experience in Staffing MSP environments and vendor management systems (VMS).
• Strong procurement, HR and stakeholder management capabilities.
• Proven track record in account growth and program value delivery.

Responsibilities

• Commercial Ownership – protect, grow, and defend the account delivering measurable value.
• Business Development – hunt for opportunities across departments and spend areas.
• Senior Relationship Management – engage with senior client leaders and drive outcomes.
• Customer Success Partnering – translate data into actionable growth opportunities.
• Billing, reporting, and analytics to support program performance.

Skills

Staffing Industry

MSP

Vendor Management Systems

Procurement

HR

Client Relationship Management

Power BI

MS Excel

MS PowerPoint

Salesforce

Microsoft Dynamics

Tools

Power BI

MS Excel

MS PowerPoint

Salesforce

Microsoft Dynamics

Job description

Impellam is seeking a Business Partner, Customer Success (Program) to join the MSP Program Management Office for a major client. You will own commercial outcomes, drive program adoption, and work with Service Delivery and Shared Back-Office teams to ensure flawless operations.

Build senior client relationships, identify new business opportunities, and lead a confident commercial talk track while delivering measurable account value.