Strategic IT Services Lead, Research & Alliances

Galderma Services Poland sp. z o.o.; Kraków; Hybrid; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Bonus structure

Extended benefits

Job summary

Galderma Services Poland sp. z o.o. in Kraków seeks an experienced Service Owner for Research, Preclinical, PPM and Alliances IT Services to own end-to-end service delivery and drive the roadmap for the portfolio supporting scientific workflows.

You will collaborate with global R&D teams and external partners to ensure reliable IT services, governance, and budget alignment, while leading a blended internal/nearshore/offshore delivery model.

Qualifications

• Master’s degree in a related field.
• 10+ years in IT service delivery/app management within R&D, scientific, engineering, or product development environments.
• Strong hands-on Planisware experience with service ownership, governance, vendor management.
• Experience with ELN, LIMS, scientific platforms, modelling/analytics tools.
• Experience with external vendors and managed service providers in complex delivery models.
• Solid knowledge of IT Service Management, IT Governance, Financial Management, and Vendor Management.
• Fluency in English (written and spoken). Additional languages are an advantage.

Responsibilities

• Own end-to-end IT service lifecycle for Research, Preclinical, PPM, and Alliances services, from strategy through operations and optimization.
• Define and maintain a three-year service roadmap including demand, capacity, and budget planning.
• Take primary ownership of the Planisware service including operations, governance, integrations, reporting, and vendor oversight.
• Ensure reliable, high-performing service delivery supporting global R&D execution and collaboration with external partners.
• Lead a blended delivery model with internal teams, nearshore/offshore resources, and external vendors.
• Assess, prioritize, and manage incoming demand and change requests aligned with business priorities and costs.
• Establish governance covering integrations, data flows, access models, and system usage.

Skills

Stakeholder management

Service ownership

Governance

Strategic thinking

Analytical skills

Communication

Ownership & accountability

Education

Master’s degree in Information Management/Computer Systems/Life Sciences

Tools

Planisware

Job description

Galderma Services Poland sp. z o.o. in Kraków seeks an experienced Service Owner for Research, Preclinical, PPM and Alliances IT Services to own end-to-end service delivery and drive the roadmap for the portfolio supporting scientific workflows.

You will collaborate with global R&D teams and external partners to ensure reliable IT services, governance, and budget alignment, while leading a blended internal/nearshore/offshore delivery model.